Administrative Coordinator

3 weeks ago

Singapore PASTURE PHARMAHUB PTE. LTD. Full time
Roles & Responsibilities

Roles & Responsibilities

Customer Relationship Management:

· Respond promptly to customer inquiries via phone, email, or in-person, maintaining a professional and courteous demeanor.

· Cultivate and maintain positive relationships with existing customers, providing them with information, support, and exceptional service.

· Assist in identifying and contacting potential new customers or leads.

Administrative Support:

· Organize and maintain sales documentation, contracts, and records.

· Prepare and manage sales presentations, proposals, sales quotations, and sales orders.

· Prepare and distribute sales-related reports as needed.

Order Processing:

· Process sales orders accurately and efficiently, ensuring timely delivery to customers.

· Coordinate with the warehouse or shipping department to track and manage order fulfillment.

· Monitor, update and check sales order backlog against customer request delivery time & quantities

· Resolve any order-related issues or discrepancies.

Data Management:

· Maintain and update the customer database with accurate and relevant information.

· Analyze sales data to identify trends, opportunities, and areas for improvement.

Inventory Management:

· Assist in monitoring and managing inventory levels to ensure product availability.

· Coordinate with the procurement or production team to meet customer demands.

Communication:

· Maintain effective communication channels between various departments, ensuring seamless coordination.

· Communicate changes in pricing, product availability, or promotions to the customers



Other Responsibilities:

· Be open to taking on ad-hoc tasks and assignments as directed by the department head or supervisor.

Skills/Qualifications required.

  • Singapore or PR only
  • Minimum 2-3 years’ experience in sales support or customer service
  • More experienced candidates can be considered an assistant manager or supervisory level
  • Min. GCE ‘O’ Level
  • Proficient in Microsoft Office Suite (Word, Excel, Power Point, Outlook), SAP knowledge is a plus
  • Willing to work in our Jurong Office

· Excellent verbal and written communication skills

· Strong organizational and multitasking abilities

· Able to work in fast paced environment

  • Meticulous and detail-oriented, adaptable, and open to changes
  • Good work attitude, responsible and self-initiated
  • Ability to work independently and as part of a team
  • Customer-focused with a strong dedication to providing excellent service
  • Able to pick up product knowledge for effective communications and coordination

Tell employers what skills you have

Outlook
Microsoft Office
Ability To Work Independently
Inventory
Data Management
Inventory Management
Adaptable
Customerfocused
SAP
Shipping

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