L2 Application Support
3 weeks ago
As a member of our Software Engineering Group, we look first and foremost for people who are passionate about solving business problems through innovation & engineering practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development lifecycle, as well as partner continuously with your many stakeholders daily to stay focused on common goals.
Responsibilities:
• Pre-analyzing support tickets, understanding and recreating issues
• Gathering full details of any issue including actual result, messages, and data necessary for analysis
• Confirming the priority, defining the owner, setting estimated response time
• Manage and/or fixing incidents that do not need a software release
• Providing a workaround for the issues
• Excellent soft skills and stakeholder management is crucial
• Deep understanding of the local business culture and customs
Mandatory Skills Description:
• 1-4 years of working experience, preferably in Banking Industry.
• 1-4 years of working experience in Supporting and troubleshooting Web Based and Client Server applications running on Unix Shell Script, Spring Boot Java, DB, cloud knowledge, Linux/Unix and Windows environment.
• 2+ years in troubleshooting/optimizing/debugging/writing SQLs, Java
• L2 support with good communication and analytical skills
Nice-to-Have Skills Description:
• Good verbal & written communication skills.
• Ability to work independently and under pressure
Tell employers what skills you have
Troubleshooting
Analytical Skills
Ability To Work Independently
Software Engineering
Unix shell
Soft Skills
Spring Boot
Application Support
Pressure
Windows
Banking
Java
Stakeholder Management
Software Development
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