L2 Production Support
4 weeks ago
Working Hours: 9am-6pm
Responsibilities:
- Provide high-quality L2 support for Java/Web-based applications in production.
- Coordinate and assist with infrastructure maintenance activities.
- Oversee and manage the implementation of new application releases, following industry best practices for release management.
- Collaborate with cross-functional teams (Peer Application Teams, Infrastructure, Vendors, Security, and Change Management) to ensure seamless support and minimal disruption to business operations.
- Respond to production issues promptly, adhering to the agreed-upon Service Level Agreements (SLAs) with the business.
- Continuously enhance existing support processes to improve service levels and overall service quality.
Requirements:
- A minimum of 2 years of experience in an L2 Application Support role.
- Proficient in Linux and Unix Shell Scripting.
- Strong SQL knowledge (MySQL/MSSQL).
- Hands-on experience with Java/Web-based application troubleshooting and debugging.
- Familiarity with OpenShift/Docker.
- Experience in application implementation projects in financial institutions would be advantageous.
Tell employers what skills you have
Troubleshooting
Oracle
Change Management
Release Management
Physics
Scripting
Unix
Service Level
SQL
Application Support
Banking
ITIL
Unix Shell Scripting
Java
Debugging
Linux
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