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Client Service Advisor

1 month ago

Singapore MORGAN MCKINLEY PTE. LTD. Full time
Roles & Responsibilities

We are hiring for a Client Service Advisor to join the Service Team.


Job Responsibilities: -

  • Assume day-to-day management of portfolio of accounts by providing treasury and cash management solutions and cross-selling the Bank’s products and services to general sales/referrals.
  • Attend to client’s inquiries, requests and complaints.
  • Provide sales support to ensure delivery of Quality & Proactive Services to clients.
  • Meet clients with Sales for business needs to solicit additional business
  • Work with Sales on RFP in Pre-implementation stage
  • Act as primary escalation & accountability point for clients.
  • Conduct period service review/scorecard review with clients
  • Perform root cause analysis of defects
  • Ensure full compliance of all applicable laws, regulations, credit, KYC/AML policies and exercise appropriate delegated authority.
  • Other ad-hoc duties as assigned by the Manager

Job Requirements: -

  • At least 2 years’ working experience in area of Client Services in the bank concentrating on delivery of treasury and cash management solutions for corporate/financial institutional client.
  • Excellent presentations, communication, time management, problem solving, interpersonal and team work skills.
  • A track record gained through operational experience within the payment,trade, or treasury environment
  • Most importantly this person need to have strong written skills / understand treasury SWIFT messages and Payment transaction.
  • Experience in working in Asia/Global environment with strong verbal and written communication skills.
  • Good knowledge of all bank systems, products and web-based electronic banking platforms.

Interested candidates may apply through the application system or send to pekoh@morganmckinely.com. Shortlisted candidates will be notified.


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Morgan McKinley Pte Ltd

Koh Boon Sien

EA Licence No: 11C5502

EA Registration No. R1110345


Tell employers what skills you have

Sales
Treasury
SWIFT message
Treasury Management
SWIFT Payments
Root Cause Analysis
Problem Solving
SWIFT
SWIFT Messaging
Compliance
Written Skills
Time Management
Accountability
Cash Management
Banking
Treasury Management Systems