Night Duty Manager

6 days ago


Singapore MILLENNIUM & COPTHORNE INTERNATIONAL LIMITED Full time
Roles & Responsibilities

Summary:

Night Duty Manager is the representative of the management ensuring the wellbeing of all guests during their time at the hotel, maintain a high level of host presence throughout and ensure the overall smooth running of the hotel at all times when on duty.

Responsibilities:

Operations

  • To assist with all departments in times of pressure – where reasonably possible
  • To assume responsibility for the running of the Hotel in the absence of senior management
  • To coordinate guests and staff during an emergency and have good knowledge of fire procedures
  • To liaise well with all departments, ensuring that communication of the day's activity is clear and understood
  • To make sure that Company policy and the Vision are followed at all times
  • To complete daily inspection and cleanliness of all hotel facilities
  • To complete a full handover with the previous and following Duty Manager communicating directly where possible otherwise full details as appropriate in the DM file and email
  • Running of night audit during day end

Guest Service

  • To liaise with guests and ensure a strong host presence at all times, passing relevant information onto staff especially specific requirements or arrangements
  • To ensure that the standards of service in all areas meet the required levels
  • To deal with complaints quickly and efficiently and find suitable solutions to any problems that may arise, communicating issues to the AFOM and colleagues in a constructive and clear manner
  • To ensure guests wishes are met if not exceeded so far as is reasonably possible
  • To obtain feedback from guests and to use this to improve service and top pass on such to the AFOM and other relevant HOD's

Financial

  • Increasing revenue whenever possible (double selling of rooms, room inventory control)
  • Pushing of upsell
  • Assist in implementation of cost cutting measures

Administration

  • Write GIF whenever necessary in regards to guest incident
  • To prepare breakfast forecast
  • To look through guest deposit and balance to prepare High Balance Report
  • To keep track of pending accounts inside Opera system
  • To do Night Report
Tell employers what skills you have

Front Office
Customer Service Oriented
Hospitality Service
Interpersonal Skills
VIP
Exceptional Customer Service
Hospitality Industry
Administration
Hospitality Management
Selling
Pressure
Opera
Communication Skills
Wellbeing
Customer Service
Hospitality and Tourism Management
Able To Work Independently
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