Customer Support Manager
5 days ago
Key Responsibilities:
· Maintain specific customer & supplier master data prices and payment terms and lead-times.
· Prepare and maintain all records of Quotations, Purchase orders (PO), Delivery Orders (DO); Commercial Invoices (CI), Packing Lists (PL) of cargo; Payments; Customer returns as well as Inventory and stock-taking records.
· Follow up on Quotations to customers; Customers’ Purchase Orders & Payments; as well as Purchase Orders & Payments to Suppliers by liaising with the respective parties.
· Provide after-sales support to Customers including managing cancellation requests and customer returns, while ensuring any credits due are acknowledged and credited.
· Liaise with Suppliers on customer returns and credits.
· Any other relevant administrative work required to support Customers.
Qualifications:
· Diploma or higher in Business Administration, Customer Service, or a related field.
· Minimum of 5 to 7 years of experience in Customer Support or Customer Relationship Management, preferably in an Aviation or Manufacturing related industry.
· Strong proficiency in CRM systems (e.g. Salesforce, HubSpot) and Customer Support Tools is a plus.
· Proven track record of managing customer support teams and achieving high customer satisfaction levels.
· Excellent problem-solving and conflict-resolution skills.
· Strong analytical skills to interpret customer metrics and drive data-informed decisions.
· Exceptional communication and interpersonal skills, with the ability to manage diverse customer needs.
· Ability to work independently as well as collaboratively within a team.
· Good team player, good attitude, honest, discipline, positive thinking, resourceful, and a good problem solver.
· Excellent communication skills to foster effective teamwork and communication within the operations team and the customers.
How to Apply:
If you are passionate with the Aerospace industry and want to be part of a forward-thinking company at the forefront of the Aviation Industry, dedicated to exceeding customer expectations, and navigating the dynamic Aviation landscape, and where your expertise in Customer Relationship Management will help shape innovative and reliable Aviation Solutions, we invite you to join REETZ and work with us to take the Company to a new height. Please submit your application to the email address: rita@reetz.sg
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