TCS Specialist
1 month ago
Job description
This position is responsible for providing onsite service and support to customers. Acts as mobile field service engineer on assigned service to resolve customer affecting technical issues in a timely with short notice in order to maintain maximum customer satisfaction. This position serves as a senior technical resource assisting both end users and less experienced support analysts in effectively identifying issue and using effective troubleshooting techniques to resolve end user technical issues.
- Responsible to provide the company’s pre and after-sales technical and service supports, technical advices for required solutions.
- Assist in product roll-out and startup, maintain current equipment and resolve faults as required
- To provide technical training when necessary and delivery local seminars
- To manage additional assignments or projects as required by the company
- Work closely with the Sales and Project teams
- To support the team to answer request for proposal
- To produce engineering, layout drawings to Sales and Project team; create & issue BOM to Sales Department
- To provide technical support & solutions to customers and partners
- To resolve customer’s applications via technical expertise
- To obtain customer’s satisfaction Project support in Pre-sales stage
- To illustrate proposal diagram and presentation for value proposition
- To support Product Testing with Sales team
- To support product problem analysis and solving
- To support customer’s installation/configuration
- To provide Internal/External product & technical training
- Ability to listen and analyze customer needs
- Ability to complete multiple tasks with minimal direction.
- Technology Training for Installation/Configuration Training for Industrial Applications
- To plan and servicing in advance
- Keep an inventory of equipment spare parts
- Ability to travel up to 75% of the time.
Minimum Qualifications (Education, Experience, Skills and Abilities):
- Degree, Diploma in Mechanical or equivalent work experience
- 3 to 5 years of experience performing Senior Technical Support role in a large enterprise environment
- Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving Dosing Pumps related problems.
- Ability to work professionally with all levels of client organizations staff.
- Wide degree of creativity, leadership, and latitude is expected.
- Self-directed, able to prioritize and effectively handle multiple service requests at a time under high pressure and challenging situations.
- Excellent organizational, time management, written and verbal communication skills
- Update professional reports to customers
Tell employers what skills you have
Customer Service Skills
Field Service
Troubleshooting
Aftersales
3PL
Inventory
Exceptional Customer Service
Technical Training
Pressure
Business Analytics
Customer Satisfaction
Pumps
Layout
Technical Support
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