Cargo Hold Cleaning

2 weeks ago


Singapore Wilhelmsen Full time

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ships Service (
WSS) is looking for a Cargo Hold and Tank Cleaning Specialist


The Cargo Hold and Tank Cleaning Specialist will provide excellent customer service and handle the requests for Cargo Hold / Tank Cleaning professionally to ensure our products are delivered on time.

You will play a vital role in driving the growth of sales and improving profitability of our products.

You shall contribute to the Technical Sales & Business Development Manager's team by sharing technical knowledge and know how to better understand how the use of the product creates value for customer and key selling points.


You will ensure customers receive a fast response time, global product availability, technical support and a high level of customer service.

A key aspect of this role will be to discover new customer opportunities and drive collaboration with the Cargo Solutions team to ensure customer success, customer contracts and customer service effectively and in accordance with business needs.

This role is expected to evolve and develop as the organization moves forward and the effect of the position is seen.


Who you will work with:


The Cargo Hold and Tank Cleaning Specialist will be reporting to the Head of Specialists Center of Cargo Solutions and be apart of the
WSS' Cargo Solutions Team.

The CHC/TC Specialist works in an ecosystem where product solutions are developed both vertically and horizontally across product groups and segments Therefore, close cooperation with the TS&BDM's, the Head of Product Management, Marketing Manager, Category Demand Planner and Procurement Manager.


What you will work on:

  • Maintain and develop existing customers to optimize the quality of service, business growth and customer satisfaction
  • Responsible for handling CHC/TC Request for Quotations within time allocated, creating and distribute quotation to customer
  • Responsible for handling technical questions and advise customers on products and cleaning procedures within liability rights
  • Liaise with internal Cargo Solution Specialist team to ensure products are competitive and meet the quality required from customer
  • Source and purchase products internally and externally if required
  • Proactively following up quotes to determine any unsettled questions and converting into orders
  • Use key performance indicators and measurements to evaluate performance and provide feedback, direction and support to the Cargo Solution Specialist team
  • Responsible for ensuring the agreed infrastructure and systems to support the success of the Cargo Solution Specialists team function is put in place (system, processes, etc.).
  • Be a role model to the team by having a 'can do' forward leaning approach to activities, growth, and collaboration.
  • Have a good understanding of port operations, port logistics and cleaning procedures.
  • Good understanding of bulk/tank market and seasonal trends
  • Align customer needs across the product, sales, and operations organizations and contribute to developing plans and tactics for our customer portfolio
  • Support TS&BDM's in driving sales activities, setting sales targets and sales forecast for optimal stock availability
  • Follow up on global sales strategies, policies, campaigns, and initiatives

What you need to succeed in the role:

  • Master's degree or equivalent
  • in engineering, technical studies and / or business administration
  • 3+ years of experience from maritime industry, preferably preferably within dry bulk / tank segment
  • Excellent communication and presentation skills and ability to communicate effectively within a multinational environment
  • Fluent English

What we are looking for:

  • Ability to work independently, systematically and meet deadlines through good time management and allocation of priorities
  • Selfdriven, outgoing, flexible, proactive, seller mentality, coordination ability, service minded and full of initiative
  • Proven team player and receptive to new ideas

What we offer:


Working at Wilhelmsen offers a culture and work environment of strong leadership, career development, work-life balance and a job that is both challenging and stimulating.

Our organization thrives by using modern tools and is eager to utilize the business opportunities that arise with new digital tools and skills.

Beyond this, we offer a generous and bespoke benefits package tailored to your specific Wilhelmsen HUB.

Work location:
China, Korea, Japan, Singapore

Application deadline:

Contact details:
Senior Recruitment Specialist - Olivia Tye-Reeve

WSS

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