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Education Centre Executive

2 months ago

Singapore OOM PTE. LTD. Full time
Roles & Responsibilities

Company Description

OOM Institute, an extension of OOM Marketing Agency, has broadened its scope to become a premier educational platform. It provides in-depth courses, workshops, and consultancy services tailored to enhance professionals' expertise in digital marketing.


Admin and Operations

  • Conduct administrative and operational tasks of the Training Centre
  • Liaise with learners, trainers and related departments & organisations to ensure programmes run smoothly
  • Manage administrative work (Attendance, preparation of course materials and course enrolment process etc)
  • Coordinate and oversee training schedules to ensure adherence to SOPs
  • Supports and contributes to the company's continuous improvement and training programs.

Learner’s Management

  • Collaborate with the sales and marketing team to execute effective strategies for promoting training courses and maximising enrolment rates.
  • Build and maintain strong relationships with learners, to achieve high customer satisfaction
  • Provide quality customer experience through understanding of their queries and needs through email, walk-in and calls
  • Ensure that all customer enquiries or feedbacks are satisfactorily managed, resolved and closed within agreed timeframe
  • Facilitate effective learning experiences for participants

Job Requirements:

  • Possess a Diploma or Degree in any discipline
  • Customer-oriented with good interpersonal and communication skills
  • Experience in customer service or education centre will have an added advantage
  • Good analytical, planning and organisational skills and ability to work independently.
  • Willing to work on weekends and/or public holidays.
  • Computer literacy e.g. Excel, PowerPoint, MS Word, Google Docs, Sheet

Interested applicants, click APPLY NOW or email joey.oh@oom.com.sg for a confidential discussion.



Tell employers what skills you have

Sales
Customer Experience
Ability To Work Independently
Administrative Work
Marketing
PowerPoint
MS Word
Digital Marketing
Communication Skills
Excel
Customer Satisfaction
Customer Service
Computer Literacy