Head of IT Application Delivery and Support

2 weeks ago

Singapore MyCareersFuture Full time

Roles & Responsibilities

Responsibilities:

The primary role is to provide leadership to the Application Delivery and Support teams covering non-retail applications in Singapore, which include New/ enhancement of Business Services/Application Capability, Applications Project/Enhancement Delivery and Applications BAU Support.

Strategy and Planning

To form strategic partnership with Business Unit stakeholders and design innovative, optimal IT solutions for projects.

To engage and provide consultation to Senior Leadership Team and Business Unit stakeholders on IS strategies and solutions so as to make sound decisions on technological investment

Work with the respective business stakeholders on application strategy and roadmap

Be a valued contributor to the entire IT portfolio beyond non retail applications as part of the senior IT leadership team in Singapore.

Business Performance and Management

To Deliver and Support IT systems and applications within our organization that meet the needs of the business while adhering to security best-practices, compliance and regulatory requirements.

Accountable for end-to-end delivery of all Non retail projects and to ensure that projects are run within budget and schedule and to manage project risks effectively.

To ensure timely support on business applications to meet service level agreements

To plan and manage budget and expenses in-line with overall procurement guidelines, and to ensure alignment to business objectives

To continuously assess the security risks of non retail application assets in terms of security threats by continuously applying patches and hardening for vulnerability

Prepare the various management reporting as required

Be the backup to the Retail Applications delivery & support counterpart.

To collaborate effectively with Regional Group Technology (GT) teams, outsourced partners and suppliers to deliver high-valued services to Business Stakeholders

People Management

Provide Leadership and Oversight management of the non-retail applications teams.

To manage talents effectively and to develop a team of highly motivated and skilled Banking application professionals with high performance work culture and embracing industry best practices

To ensure effective and efficient utilisation of non-retail resources and operate the team in a cost-effective manner

To manage relationship with Technology Services (Infrastructure) teams so as to deliver best of class IT services to Business Unit stakeholders

Champion the corporate culture and values through both practising and communicating.

Regulatory and Industry Compliance

To ensure all applications in the non-retail portfolio adhere to regulatory requirements including TRMG, MASGO, FSM-N05, FSM-N06, MAS 634

To ensure industry best practices are adopted such as industry CIS hardening baselines, AWS Best practices.

To maintain and ensure all SOP are aligned and up to date and all line 2 and line 3 requirements are fulfilled ie the CAR (Compliance, Audit, Risk) dimension is kept clean.

Requirements:

Degree or Diploma in information technology, Management, banking & finance. Possess at least 15 years in IT Applications space preferably majority in Banking context. Minimum 10 years of Information System (IS) management experience with strong universal banking and technology domain Proven track record in delivering complex and innovative digital IT projects Highly knowledgeable and experienced in financial services application delivery lifecycle, technology for digital/innovative business solutions, problem solving skills and ability to manage senior stakeholders. Certificate/Training on Problem solving methodology & Project Management qualifications such as PMP / & Application/Infrastructure support service frameworks like ITIL/COBIT / Agile Methodology, TOGAF Public Cloud skills and credentials in particular AWS is an advantage

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