Customer Service and Administrative Executive

4 weeks ago


Singapore HORIZON GLOBAL SERVICES PTE. LTD. Full time
Roles & Responsibilities

Job Title: Customer Service and Administrative Executive

Location: Singapore (Remote)

Job Summary:

We are seeking a Customer Service and Administrative Executive to manage customer inquiries, resolve issues, prepare invoices, and handle salary slip processing. This remote role requires a proactive and organized individual with excellent communication skills and a strong focus on customer satisfaction.

Key Responsibilities:
  • Customer Interaction: Provide professional, timely responses to customer inquiries via phone, email, and virtual meetings.
  • Problem Resolution: Address and resolve customer issues effectively, ensuring a high standard of customer service.
  • Invoice Preparation: Accurately create and manage invoices for clients, maintaining organized records.
  • Salary Slip Processing: Prepare and distribute salary slips accurately, ensuring timely delivery.
  • Client Communication: Maintain regular contact with clients to understand their needs, respond to queries, and foster positive relationships.
  • Administrative Support: Perform general administrative duties, such as record-keeping, documentation, and file management.
Qualifications:
  • Education: Minimum of a high school diploma; a diploma or degree in Business Administration or related fields is an advantage.
  • Experience: Previous experience in customer service, administration, or invoicing is preferred.
  • Skills:Strong written and verbal communication skills.
    Proficiency in Microsoft Office (Word, Excel) and experience with invoicing and payroll software.
    Excellent problem-solving skills, attention to detail, and ability to work independently in a remote setting.
    Strong organizational skills and time management.
Personal Attributes:
  • Customer-oriented and proactive in addressing client needs.
  • Professional, reliable, and able to work independently.
  • Strong interpersonal skills to build client relationships remotely.

Tell employers what skills you have

Excellent Communication Skills
Microsoft Office
Ability To Work Independently
Customer Interaction
Interpersonal Skills
Invoicing
Administration
Payroll
Attention to Detail
Time Management
Administrative Support
Customer Satisfaction
Customer Service
Able To Work Independently

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