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Aftersales Supervisor

4 weeks ago

Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

Location: Orchard

Working hours: 9am - 6pm (Mon - Fri)

Duration: 19 Months Contract



Job Scope

  • Understand the full spectrum of aftersales processes and seek continuous improvements
  • Oversee client repairs, follow up and escalations
  • Diligently check all incoming repairs to ensure repair expectations are communicated and met
  • Expedite backorders and provide customers with accurate availability dates
  • Evaluate repairs and re-direct to the appropriate centre
  • Follow up on quotations between customers, craftsmen and Paris
  • Manage shipments and documentations with logistics team
  • Support aftersales daily briefings
  • Analyze and evaluate the demand of aftersales services, to identify and implement solutions

Interested applicants please send your resumes to jessica.nguyen@recruitexpress.com.sg


Jessica Nguyen Huynh Thanh Truc

Recruiter (R23113787)

EA License No. 99C4599


We regret that only shortlisted candidates will be notified.



Tell employers what skills you have

Sales
Microsoft Office
Microsoft Excel
Aftersales
Housekeeping
Interpersonal Skills
Inventory
Communication Skills
Microsoft Word
Customer Service
Shipping

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