Workshop Executive

4 days ago


Singapore EUROKARS AUTO PTE. LTD. Full time
Roles & Responsibilities

Job Title : Workshop Executive

Reporting to: After-Sales Manager / Wshop Manager

Purpose of the function :

The Workshop Executive runs an efficient and profitable workshop through productive staffing, customer retention, cost controls, and achievement of objectives. He/she has overall responsibility to provide coaching to the workshop team. Her/his primary task is to secure customer satisfaction and customers loyalty manages workshop processes and makes sure operation run smoothly.

Duties and Responsibilities:

  1. Responsible for the day-to-day running of the workshop operation/planning/monitoring daily capacity and handling of customer issues.
  2. Auditing the quality of work from technicians and minimizing comeback jobs.
  3. Liaise with the Principal on technical matters/ticketing and check/follow up for solutions whenever required to support the entire workshop staffs.
  4. Monitoring all campaigns from BMW to ensure that such campaigns are carried out according to Principal guidelines during the car is in the workshop.
  5. Ongoing monitoring and development of the workshop's efficiency, productivity, utilisation, and profitability including controlling of job completion.
  6. Establishing and maintaining workshop team spirit and motivation and quality control. Provide support to the warranty administrator with regards to warranty and goodwill claims issues/matters and ensure compliance with warranty standards.
  7. Liaise with the spare part department on requested parts availability/parts ordered for the customer's cars.
  8. Weekly Operation Report (WOC) in terms of sold technician hours, productivity, and efficiency to the After-Sales Manager.
  9. Monitoring of technicians, on standard/special tools, and workshop equipment and if necessary recommending purchases to the Workshop Manager
  10. Ensure the workshop staff follows the company policy and guidelines and discipline.
  11. Provide a report to the Wshop manager when encountering issues in the workshop.
  12. Monitoring workshop staff's training and fulfillment target for online and practical training including development measures/planning and qualification planning.
  13. Ensure that customers requirement are met in the most efficient way, taking into consideration time and cost targets.
  14. To carry out any other duties that may be assigned to you from time to time by the Management.
Tell employers what skills you have

Coaching
Customer Retention
repairing cars
Repair Order
Vehicle Testing
Aftersales
repair work
Vehicle inspection
Vehicles
repair issues
repair
Compliance
Warranty
Customer Satisfaction
vehicle delivery
repair process

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