Regional Business Operations Lead

5 days ago

Singapore Jones Lang Lasalle Property Consultants Pte Ltd Full time
Regional Business OperationsLead

PositionOverview
We are seeking an experienced and dynamic SeniorDirector of Account Business Operations to join our team, focusingon driving strategic initiatives and managing a high-performing,multi-functional team providing facilities management services forour Asia Pacific global technology client. This role is crucial inenhancing client relationships, delivering exceptional service, andachieving key performance indicators. If you are passionate aboutfostering partnerships, leading transformative programs, andpossess strong commercial acumen, we want to hear fromyou

KeyResponsibilities

  • Client Relationship Management
    Proactivelycultivate and nurture strong partnerships with key clientstakeholders to ensure alignment andsatisfaction.
    Collaborate closely with the client totranslate their Objectives and Key Results (OKRs) into actionable,results-driven programs and initiatives.
    Collect andanalyze client feedback to continuously improve service deliveryand maintain high-quality standards.
  • ProgramDevelopment and Management
    Shape and implement acomprehensive program management strategy that leverages bestpractices, tailored to meet the unique needs of theaccount.
    Work in tandem with account Subject MatterExperts (SMEs) to develop and execute innovative regional programsin areas such as program management, communications, businessinsights, vendor management, procurement, governance, performancemanagement and transformation.
    Act as a key liaisonbetween account SMEs and the wider account team to ensure seamlessservice delivery and operational excellence..
    Oversee the"Engine Room," a dedicated transformational team focused onoptimizing processes and driving continuous improvement, enablingoperations teams to concentrate on core servicedelivery.
  • Team Leadership
    Lead andinspire a diverse team of 20 SMEs, ensuring they are equipped withthe tools and personalized support needed to excel in theirroles.
    Foster an environment of open communication andcross collaboration, encouraging team members to share ideas andcontribute to collective goals.
    Utilize your leadershipacumen to influence and motivate the broader operations team,driving impactful results.
  • Strategic Planningand Execution
    Lead and champion strategic initiatives thatalign with both client objectives and account goals, drivinglong-term success.
  • Contract Governance andAdministration
    Serve as the primary governance andcontract administrator, ensuring all contractual obligations aremet.
    Rigorously monitor compliance with contractualobligations while striving to exceed Key Performance Indicators(KPIs).
    Maintain robust scoring mechanisms for strategicKPIs that incentivize high performance andtransparency.
    Uphold a comprehensive governance andreporting framework, ensuring accountability andtransparency.
    Ensure ongoing maintenance of the masterservice agreement and local country agreements, aligned with JLLstandards.

RequiredSkillsets
  • Client Focus &Relationship Management
    Demonstrated ability toeffectively engage with a wide range of stakeholders, including JLLand client executives, to build trust and fostercollaboration.
    Strong conflict resolution skills, with aproven ability to navigate complex situations while balancingclient needs with organizational objectives.
    Professionaland proactive approach to customer service, with a commitment todelivering exceptional stakeholder engagementexperiences.
  • Leadership and TeamDevelopment
    Proven track record of effectively leading anddeveloping high-performing teams, fostering an inclusive andmotivating work environment.
    Experience in promoting aculture of collaboration, constructive feedback, and continuousprofessional development among team members.
    Ability tocoordinate activities across multiple functions and departments toachieve operational success and drive team synergy.
  • Program Management & OrganizationalSkills
    Exceptional planning and organizational skills,with the ability to prioritize competing tasks and meet tightdeadlines in a fast-paced environment.
    Flexibility andadaptability to navigate rapidly changing circumstances and addresscomplex issues as they arise.
    Strong aptitude for managingmultiple projects simultaneously while maintaining a focus onquality and detail.
  • Problem Solving &Strategic Thinking
    Resourceful and innovative thinker,skilled at navigating ambiguous situations in a dynamic andevolving business landscape.
    Strong analyticalcapabilities, with a proven ability to develop and implementlong-term, strategic solutions that drive value.
    Open toexploring new ideas and challenging the status quo, fostering aculture of continuous improvement and innovation.
  • Communication & InterpersonalSkills
    Excellent verbal and written communication skills,with the ability to convey complex information clearly andpersuasively.
    Proficient in writing and interpretingcontracts, ensuring all stakeholders are aligned andinformed.
    Strong attention to detail, ensuring that alloutputs are consistently high quality and meet organizationalstandards.

Qualifications
  • 10+ years experience in facilities, property management,consulting or a related field with a strong background in clientrelationship management and program execution.
  • 5+ years experience in a diverse leadershiprole.
  • Bachelor's degree in a relevantdiscipline or equivalent experience/certificationpreferred.
  • Proven ability to lead large-scalebusiness operations across multiple countries in the Asia Pacificregion, demonstrating cultural sensitivity andadaptability.

Join us to shape anddrive exceptional client experiences while leading a dynamic teamin a collaborative environment. Your leadership will make atangible impact on our operations and client satisfaction

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