Software Engineer
3 weeks ago
Duties and Responsibilities
- Execute full software development lifecycle
- Develop existing programs by analyzing and identifying areas for modification
- Integrate software components into a fully functional software system
- Develop software verification plans and quality assurance procedures
- Document, write operational documentation and maintain software functionality
- Deploy programs and evaluate feedback
- Comply with project plans
- Maintain and improve existing codebases and peer review code changes
- Investigate and use new technologies where relevant
- Provide a detailed level of technical assistance to the customers
- Support customers by responding within the designated SLA
- Investigate and troubleshoot issues, developing solutions for customers while understanding their needs
- Perform impact analysis and coordinate implementation
- Monitor and improve the system
- Carry out routine maintenance work
- Exceed customer expectations by providing outstanding customer service
- Proactively update customers and ensure they are satisfied with our support service
- Able to support 24x7 within team rotation arrangement will be added advantage
- Continually update technical knowledge and skills by attending in-house and external courses, reading manuals and accessing new applications
- Work closely with team members
- Troubleshoot, debug and upgrade existing systems
- Maintain systems by monitoring and correcting software defects
- Improve system quality by identifying issues and common patterns, and developing standard operating procedures
- Enhance applications by identifying opportunities for improvement, making recommendations and designing and implementing systems
Requirements & Qualifications
- Bachelor’s degree in computer science, information technology, or related field
- Proficiency in software engineering tools
- Ability to document requirements and specifications
- A passion for solving problems and providing workable solutions
- Strong analytical and reasoning skills with an ability to visualize processes and outcomes
- Proficiency in troubleshooting software issues and debugging a large codebase
- Outstanding all-round communication skills and ability to work collaborativelyAdvanced troubleshooting and debugging skills, with a passion for problem solving and investigation
- Demonstrated customer service experience or prior technical support experience; desire to go above and beyond in assisting customers
- Ability to manage and grow existing customer relationships by delivering high-quality support
- Commitment to providing the best experience possible for customers
- Experience in mission critical system is advantageous
Technical expertise in the following areas is preferred:
- Ability to develop software in programming languages such as Java, C++
- Experience in various operating systems such as Windows, Linux
- Familiarity in databases such as MS SQL etc.
- Knowledge of algorithms and data structures
5 day week @ AMK area
Maestro HR
damien lee tian hong
R1106726
16C8462
Tell employers what skills you have
Troubleshooting
Technical Assistance
Quality Assurance
Data Structures
Software Engineering
Information Technology
SQL
Windows
Java
Debugging
Databases
Linux
Software Development
C++
Customer Service Experience
Technical Support
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