See more Collapse

Client Delivery Manager

1 month ago

Singapore JONES LANG LASALLE TECHNOLOGY SERVICES PTE. LTD. Full time
Roles & Responsibilities

We are currently seeking a Client Delivery Manager specializing in technology delivery to join our JLL Technologies Client Delivery team. The primary purpose of the role is to lead the deployment of winning solutions for prospective clients including managing effective communication between multiple teams including engineering, product and client team, managing and mitigating the project risks and assuring client satisfaction with the delivery.

The Delivery Manager is responsible for providing technical project planning, management and execution for JLL clients to ensure alignment with overall business strategy. Managing all phases of service delivery for project including analysis and design, configuration and build, testing and training, and deployment.

About JLL Technologies –

JLL Technologies is a specialized group within JLL. We deliver unparalleled digital advisory, implementation, and services solutions to organizations globally. We provide best-in-class technologies to bring digital ambitions to life aligning technology, people and processes. Our goal is to leverage technology to increase the value and liquidity of the world's buildings, while enhancing the productivity and the happiness of those that occupy them.

Our offerings focus on the following: CRE Technology (IWMS, CMMS, and EAM), Business Intelligence, Utilization, Workplace Experience and Mobility, and Smart Buildings and Workplaces.

What this job involves

As a Client Delivery Manager at JLL Technologies, you will be directly responsible for

  • Evaluating complex requirements among multiple stakeholders and interpreting requirements needed to complete delivery
  • Managing support of the deployed solution cooperating with analysts, implementation specialists, engineers, and testers
  • Designing solutions to complex client problems
  • Managing and reporting delivery risks and issues
  • Managing change control process
  • Managing user acceptance testing and release plans
  • Managing communications with stakeholders, business transition team, and business and IT management
  • Maintaining thorough knowledge of customer segments and customer needs
  • Maintaining thorough understanding of product features and functionality
  • Overseeing application configuration and support while liaising with architecture, infrastructure, and engineering
  • Assisting in documenting business needs and identifying appropriate technology solutions

Sound like the job you’re looking for? Before you apply it’s also worth knowing what we’re looking for:

Knowledge, Skills and Abilities

  • IT Project management w/concentration on software delivery management
  • Demonstrated expertise in CRE applications
  • Business analysis and requirements gathering
  • Cross functional team coordination
  • Relationship management and communications
  • Proven ability to navigate in a large matrix organization
  • Excellent attention to detail
  • Self-motivated, able to set priorities and work autonomously
  • Customer service focus
  • Knowledge of real estate industry preferred

Education and experience

  • Bachelor’s degree required, preferably in information systems, computer science, or business administration
  • PMI or equivalent certification preferred
  • Six Sigma certification or exposure preferred
  • Minimum of 10 years of work experience in IT industry or department
  • Minimum of 7 years of work experience in leading IT programs
  • Experience in managing simultaneous complex projects from inception to successful completion
  • Experience in real estate Industry a plus

Tell employers what skills you have

Work Autonomously
Requirements Gathering
Kanban
Relationship Management
Project Planning
Interpreting
Project Management
Attention to Detail
Team Coordination
Change Control
User Acceptance Testing
IT Management
Customer Service
Delivery Management
Six Sigma
Service Delivery

We have other current jobs related to this field that you can find below

  • Delivery Driver

    2 weeks ago

    Singapore ALI DELIVERY SERVICES PTE. LTD. Full time

    Delivery Driver Job Description Template:We are looking for a reliable delivery driver who is concerned with customer satisfaction and transporting items in a safe, timely manner. The delivery driver will pick up and drop off items while adhering to assigned routes and time schedules. You should be willing to work as part of the delivery team in order to...

  • Manager - Client Service Delivery

    2 weeks ago

    Singapore WTW Full time

    Manager - Client Service Delivery Singapore, SGFebruary 02, 2024The RoleAs the Manager of Client Service Delivery (Broking & Flex), you will primarily be responsible to support the Head of Ops & Excellence in supervising one of the SG client servicing delivery teams. This team will focus on implementing and monitoring operational initiatives focusing on...

  • Manager / Senior Manager, CRM Lifecycle

    2 weeks ago

    Singapore Delivery Hero Full time

    About the opportunityResponsibilities: Own and implement endtoend customer lifecycle marketing strategies, from ideation, project planning and execution, to performance management and optimization. Design and build automated CRM campaign journeys to acquire, groom and retain customers across various direct marketing channels. Analyze campaign performance...

  • Area Manager

    2 weeks ago

    Singapore Delivery Hero Full time

    About the opportunityAbout the job:This role will be based in Singapore and will report to the Operations Manager. As an Area Manager, your role will be to maintain day-to-day fleet operations and maintain good recruitment procedures. Must be available to work weekends and at different locations in Singapore. Hours may vary.Responsibilities:Rider Supply...

  • Manager / Senior Manager, Strategy & Planning

    2 weeks ago

    Singapore Delivery Hero Full time

    About the opportunityWe are looking for a Strategy and Planning Manager, to join our Strategy & Planning team which specializes in country marketing & growth strategy. The Strategy and Planning Manager will combine deep analytical skills, exceptional strategic thinking and superior organization/project management capabilities to help the regional marketing...

  • Managed Services Client Delivery Specialist

    1 week ago

    Singapore NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Managed Services Client Delivery Specialist

    2 weeks ago

    Singapore NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.Your...

  • Managed Services Client Delivery Specialist

    1 month ago

    Singapore NTT America Solutions, Inc. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Managed Services Client Delivery Specialist

    1 month ago

    Singapore NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • People Operations Project Manager

    2 weeks ago

    Singapore Delivery Hero Full time

    About the opportunityResponsibilities: Map out process flows to successfully pay riders in compliance with CPF regulations Set up and test internal systems to make CPF payments Map potential areas of risk and create SWOT analysis Redesign payslip system for foodpanda's rider fleet Closely managing and driving projects, roadmaps, milestones, timelines and...

  • Managed Services Client Delivery Specialist

    1 month ago

    Singapore NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients...

  • Lead/senior Manager, Finance Business Partner

    2 weeks ago

    Singapore Delivery Hero Full time

    About the opportunityWe are looking for a highly talented Lead/Senior Manager FP&A - Q-Commerce, APAC to join our Regional New Verticals Finance team This role will be based in Singapore with a direct reporting line to the Finance Director, Q-Commerce & New Verticals APAC. If you are looking for a place where you can gain hands-on experience, create direct...

  • Client Delivery Lead, Defence

    1 month ago

    Singapore Singtel Group Full time

    The Client Delivery Lead works with the Client Service Lead to bring together NCS offering from application, infrastructure, communication engineering and thought leadership to solve the key client’s most critical business needs. He/she acts as the single point of contact for the key client on all service delivery matters.   The Client Delivery...

  • Client Delivery Lead, MET

    3 weeks ago

    Singapore Singtel Group Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more.We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...

  • Client Delivery Lead, MET

    1 month ago

    Singapore Singtel Group Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...

  • Client Service Delivery Representative

    2 weeks ago

    Singapore Leaseweb Full time

    Client Service Delivery RepresentativeThe Leaseweb APAC team is growing quickly and looking for talented individuals to join us.The Department:The role of Client Service Delivery Representative is situated in the contract management team. This team is continuously adding value by delivering impeccable support on all contract related requests, both from...

  • Aladdin Wealth Tech – Client Delivery

    2 weeks ago

    Singapore BLACKROCK ADVISORS SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesAladdin investment technology is at the heart of BlackRock. It's in our DNA and unlocks a deep understanding of portfolio construction and risk. The Aladdin platform powers the tools, analytics and services that BlackRock makes available to financial professionals in the wealth market. We help them and their clients see the world in a...

  • Client Delivery Lead, Communications

    1 month ago

    Singapore Singtel Group Full time

    NCS is the leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse...

  • Head of Client Service Delivery

    1 month ago

    Singapore Halcyon Knights Full time

    You will be leading an experienced team of engineers, support analysts and client support representatives. Overseeing the technical delivery of client projects making sure it has been delivered efficiently and effectively. Recent tenure of cloud experience is a must. Job Responsibilities Oversee service level agreements (SLAs) and goals (SLOs) to make...

  • Commercial Analyst Intern

    2 weeks ago

    Singapore Delivery Hero Full time

    About the opportunityWe're looking for a highly-driven and motivated Commercial Analyst Intern for our team in Singapore. The duration of the assignment will be for 6 months minimum. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you He/She will assist the Senior Commercial Analyst...