Senior Executive, Strategic Clients
1 month ago
Great to Meet You We are Ascenda
Ascenda powers the growth of leading financial services brands worldwide with premium rewards programs that differentiate their products, drive profitable customer behaviors, and create sustained engagement.
We are behind the world-class rewards propositions of major banks and fintechs around the globe, including brands like American Express, Capital One, Brex, Robinhood, Ramp, HSBC, Virgin Money (Australia), SMBC (Japan), ICBC (China), Bradesco (Brazil), ANZ (Australia), HDFC (India) and many others.
Join us as a Sr. Executive, Strategic Clients in our Singapore HQ
As part of the Strategic Clients Team, you will help your Manager in driving success with existing clients across banks and fintechs globally. This includes providing operational, coordination and strategy support in client-growth related activities, supporting/managing the client relationship, and delivering their loyalty and rewards campaign activities.
We are looking for a highly motivated individual who is passionate about driving revenue growth and improving customer value for our banking and fintech clients. If you are a self-starter who thrives in a dynamic, fast-paced, team-oriented environment, this is the perfect opportunity for you.
Your impact
- Support the Strategic Clients Manager in retaining and growing Ascenda’s existing global client relationships through collaborative efforts, contributing to incremental growth in revenue and engagement.
- Use SQL and internal dashboards to monitor and analyze client metrics to provide insights and recommendations for improvement.
- Collaborate with cross-functional teams, including Customer Service, Finance and Partnerships, to develop and implement strategic account plans, financial forecast, and drive resolution of operational matters.
- Coordinate campaign mechanics, backend configuration, mockups and approvals of marketing assets provided by clients.
- Prepare dynamic client presentations to showcase the value of our services and identify opportunities for improvement through marketing activities, new verticals, and more.
- Conduct documentation updates for client information.
- Perform industry research to support the Strategic Clients Team in providing insights and recommendations for clients' growth.
- Perform other ad hoc job-related duties as assigned.
Requirements
- Total 5-7 years working experience with 3-4 years of experience in a marketing support or coordination, partnerships and / or account management
- Experience within the banking / fintech / loyalty industry is a big plus
- Strong ability in project management and a proven track record of efficiently handling multiple projects and campaigns simultaneously, ensuring timely completion and with high quality
- An exceptional written and oral communicator
- Comfortable with numbers, strong ability to monitor and analyze performance, develop insights and tell compelling stories
- Cultural sensitivity and an ability to develop strong relationships with clients from different cultures and backgrounds around the world
- Proactive and possess a strong ability to navigate and work independently within a fast-paced and changing work environment
- Strong alignment with Ascenda’s core values of growth mindset, hands-on ownership, supportive collaboration, and radical simplicity
- Excellent English communication skills, and an ability to speak a second language is a bonus
Why Join Ascenda?
Ascenda offers the unique opportunity to lead in the fintech innovation space, shaping the future of rewards programs. We are passionate, we keep things simple, we focus on results, we work together & we innovate
We have a rewarding working place that provides a:
- High growth environment & exponential career development
- Mobile & flexible work environment
- WFH office equipment allowance
- Medical insurance coverage
- Competitive compensation
- Travel perks & Employee rewards
About Ascenda
Ascenda is a global provider of innovative loyalty solutions. The company operates premium rewards propositions for major financial services and travel brands worldwide. As a trusted partner empowering over 70 of the world’s leading rewards programs, Ascenda develops end-to-end loyalty solutions to address the most meaningful challenges facing global brands today.
With a commitment to make loyalty simple, Ascenda’s solutions are easy to manage, fast to deploy and designed to deliver exceptional customer value. From end-to-end loyalty management to modular solutions such as the TransferConnect currency network, redemption.
Ascenda is an equal-opportunity employer, committed to a diverse and inclusive workplace. We thank you for your understanding that only shortlisted candidates will be contacted for interviews.
Join us on our mission to make loyalty simple and rewarding for everyone, everywhere.
Tell employers what skills you have
Account Management
Microsoft Excel
Collaboration
Currency
client coordination
Partnership
Account Management Experience
Partnership Development
B2B
Customer Value
Project Management
Teamoriented
Revenue Growth
Communication Skills
Diversity
Business Process
Customer Service
Media Relations
Financial Services
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