Automotive Service Advisor – Electric Vehicle BYD

4 weeks ago


Singapore MOTOR-EAST PTE LTD Full time
Roles & Responsibilities

Responsibilities:

  • Serve as the main contact between customers and the workshop to ensure quick responses and smooth service.
  • Advise customers on vehicle maintenance and repair needs.
  • Arrange test drives with customers to identify any additional issues, if needed.
  • Accurately record customer concerns on the job card.
  • Provide service quotes and estimated time for completion.
  • Recommend best practices like service intervals and warranties.
  • Monitor service progress and update customers.
  • Inspect repaired vehicles before handing them back to customers.
  • Coordinate with other departments to fix any issues after repairs.
  • Manage vehicle check-in and check-out processes.
  • Follow up with customers to ensure satisfaction with the service.
  • Handle documentation for cost estimates, repair quotes, and vehicle history.
  • Complete admin tasks, billing, and close job cards on time.

Requirements:

  • Nitec/Diploma/Degree in Engineering preferably automotive-related.
  • Have a minimum of 2 years of experience as a Service Advisor or in a customer service role within the automotive industry.
  • Possess the ability to detect basic vehicle faults and problems.
  • Possess a valid Singapore Class 3 Driving License.
  • Display excellent communication and interpersonal skills.
  • Possess proficient computer skills to manage customer information and process service orders.
  • Work location: Defu Lane
  • Able to work alternate Saturday

Remuneration and Benefits:

  • AWS and VB
  • Up to 19 days annual leave
  • Medical and dental
  • Staff discount on renting or buying a car.
  • Collaborative environment focused on innovation and sustainability.
  • Career growth in the fast-growing EV industry.

Tell employers what skills you have

Microsoft PowerPoint
Sustainability
Interpersonal Skills
Customer Information
WIP
Administration
Estimates
Vehicles
Driving License
Class 3 Driving License
Warranty
Automotive Industry
Vehicle Maintenance
Customer Service
Customer Service Experience

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