Technical Service Specialist

3 weeks ago

Singapore ABBOTT LABORATORIES (SINGAPORE ) PRIVATE LIMITED Full time
Abbott is a global healthcare leader, creating breakthroughscience to improve people's health. We're always looking towardsthe future, anticipating changes in medical science andtechnology.

We're empowering smarter medical andeconomic decision making to help transform the way people managetheir health at all stages of life. Every day, more than 10 milliontests are run on Abbott's diagnostics instruments, providing labresults for millions ofpeople.

MAIN PURPOSE OFROLE

  • Perform new customers and laboratory site inspections fornew contract/ tender preparations and design for newinstallations.
  • Provide Level I and Level IIservice (complex service interventions requiring more than 4 hoursof labor).
  • Installation of instruments,AbbottLink, and automation.
  • Perform IQOQ(Installation Qualification Operation Qualification) proceduresduring and after installation.
  • Assist withcustomer business reviews.
  • Schedule, perform,and document hardware and software updates (TSBs) requiring morethan 2 hours.
  • Deliver basic customer operatorintroductory training post install or post hardware or softwareupgrade.
  • Perform basic technical coaching andtraining for Abbott Ambassadors.
  • Service Salesand Service Cost Management.
  • Spare Parts andinventory management.
  • Timely submitting andupdate reporting system (e.g. CMS Next).
  • Comply to Abbott Quality and Regulatory Compliance andpolicies.
  • Any other tasks assigned bymanagement from time totime.

REQUIREMENTS

  • Diploma/ Bachelor's Degree in Medical Technology/Bioengineering or Electrical/ Mechanical Engineering ispreferred.
  • 3-5 years' experience in FieldService Engineering from relevant industries such asdiagnostics/medical device/ semiconductor etc.
  • Willing to be on rotational standby after work hours/work overtime to resolve urgent service issues.
  • Successful engagement with customers, specifically keystakeholders and lab staff.
  • Excellent productand industry knowledge, experience and process skills of thebusiness functions service delivery.
  • Abilityto identify and drive resolution of issues, technical expert forproduct line responsibility.
  • Excellentcommunication skills, experience in use of analytical tools andsoftware.
  • Coaching and trainingskills.

Follow your careeraspirations to Abbott for diverse opportunities with a company thatcan help you build your future and live your best life. Abbott isan Equal Opportunity Employer, committed to employeediversity.

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