Consultant, Service Design
Found in: Talent SG 2A C2 - 2 weeks ago
Service Design is a dynamic, rigorous approach to solving problems and PSYKHE is on a mission
to reimagine, reframe, create, and innovate by unlocking the power of design for our clients.
As a Service Designer, you will work closely with our clients and a multi-disciplinary team, uncovering and solving problems, before leading the design process to deliver the end-to-end journey of a service, across digital and physical channels.
Your responsibilities will include:
- Owning senior client stakeholder relationships, including defining objectives and managing engagement timeline, activities, deliverables and expectations throughout the project
- Design and orchestrate customer and stakeholder research activities (workshops, interviews, surveys, data analysis, product testing etc.), deliverables and timelines
- Synthesise and draw out human, customer and business system insights from research
- Work collaboratively to solve problems and drive change for our clients through 3 lenses: desirability, feasibility, viability
- Develop core CX assets (personas, customer journey maps, service blueprints and wireframes) as required
- Work closely with designers to prepare design deliverables, standards and specifications for testing and development
- Articulate and explain the rationale behind the work
- Facilitate feasibility assessment and prioritisation of proposed solutions
- Strategise process, product and service improvements including optimisation of research methodologies, and enhancing organisational success
- Provide feedback and on-the-job guidance to direct reports
You are:
- Passionate about design, and making an impact
- Endlessly curious about what a better tomorrow could look like
- Able to understand and empathise with users – be it clients, end customers, employees or the community for which we design for
- Able to identify opportunities for change, to reduce inefficiencies and improve experiences; to drive behaviour
- Imaginative and are able conceptualise new services, prototypes and experiences
- An effective, concise communicator and an emphatic listener
- Hands on, with a strong working knowledge of design, research and collaboration tools – Figma, FigJam, Miro, MS Teams
- Have a tertiary qualification in a design discipline like architecture, industrial design, HCI, product design, User Experience or similar
- Experienced with service design projects, methodologies and artefacts.
Tell employers what skills you have
Wireframes
Service Design
UX Research
Data Analysis
Product Design
Customer Experience
User Experience
Agile
Industrial Design
Strategy
Requirements & Design
Financial Analysis
Customer Journey Mapping
Design Research
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