Consultant, Service Design

2 weeks ago


Singapore Psykhe Pte. Ltd. Full time

Service Design is a dynamic, rigorous approach to solving problems and PSYKHE is on a mission

to reimagine, reframe, create, and innovate by unlocking the power of design for our clients.

As a Service Designer, you will work closely with our clients and a multi-disciplinary team, uncovering and solving problems, before leading the design process to deliver the end-to-end journey of a service, across digital and physical channels.

Your responsibilities will include:

  • Owning senior client stakeholder relationships, including defining objectives and managing engagement timeline, activities, deliverables and expectations throughout the project
  • Design and orchestrate customer and stakeholder research activities (workshops, interviews, surveys, data analysis, product testing etc.), deliverables and timelines
  • Synthesise and draw out human, customer and business system insights from research
  • Work collaboratively to solve problems and drive change for our clients through 3 lenses: desirability, feasibility, viability
  • Develop core CX assets (personas, customer journey maps, service blueprints and wireframes) as required
  • Work closely with designers to prepare design deliverables, standards and specifications for testing and development
  • Articulate and explain the rationale behind the work
  • Facilitate feasibility assessment and prioritisation of proposed solutions
  • Strategise process, product and service improvements including optimisation of research methodologies, and enhancing organisational success
  • Provide feedback and on-the-job guidance to direct reports

You are:

  • Passionate about design, and making an impact
  • Endlessly curious about what a better tomorrow could look like
  • Able to understand and empathise with users - be it clients, end customers, employees or the community for which we design for
  • Able to identify opportunities for change, to reduce inefficiencies and improve experiences to drive behaviour
  • Imaginative and are able conceptualise new services, prototypes and experiences
  • An effective, concise communicator and an emphatic listener
  • Hands on, with a strong working knowledge of design, research and collaboration tools - Figma, FigJam, Miro, MS Teams
  • Have a tertiary qualification in a design discipline like architecture, industrial design, HCI, product design, User Experience or similar
  • Experienced with service design projects, methodologies and artefacts.


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