Desktop Support

2 days ago

Singapore RECRUIT EXPRESS PTE LTD Full time
Roles & Responsibilities

  • Install, upgrade, support and troubleshoot Windows 7, Windows 8.1, Windows 10 and Microsoft Office
  • Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers
  • Provide user data and application recovery
  • Providing Remotely support.
  • Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software
  • Use tools and methodologies to load, copy and customize operating system configurations for deployment
  • Responsible for tracking hardware and software inventory
  • Familiarize end users on basic software, hardware and peripheral device operation
  • Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers
  • Works with vendor support contacts to resolve technical issues within the desktop environment
  • Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorized desktop applications & Microsoft or related security patches/Policies
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
  • Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment
  • Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
  • Customize desktop hardware to meet user specifications and site standards
  • Provide VIP support (When required)
  • Resolve and update incidents with in SLA and also update stakeholders for P1 cases
  • Any other ad hoc duties as assigned by supervisor

Interested applicants, please email your resume to Andre Chua Jing Ming

Email: andrechua@recruitexpress.com.sg

CEI Reg No: R1989053

EA Licence No: 99C4599

Recruit Express Pte Ltd


Tell employers what skills you have

Mac
Troubleshooting
Microsoft Office
Windows 10
Hardware
Windows 81
Laptops
Inventory
Active Directory
VIP
Windows 7
Computer Hardware
Application Support
Windows
ITIL
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