Concept Manager
7 days ago
About Us:
Lucid Experiences is an immersive entertainment company that creates meaningful and purposeful entertainment experiences. We are now seeking a dynamic Concept Manager to oversee the successful management and growth of our latest concept. This role combines leadership, strategic planning, and hands-on management, ensuring both operational excellence and exceptional customer engagement.
About The Role:
- Reports to the CEO: Provide regular updates on operational performance and drive towards achieving targets assigned by the CEO.
- Overall Management: Oversee daily operations to ensure the seamless execution of all aspects of the concept, including ticketed attraction, workshops, merchandise retail, and F&B. Maintain high service standards and operational efficiency across all areas.
- Profit & Loss (P&L) Management: Monitor and manage the financial performance of the concept, ensuring profitability targets are met and exceeded. Implement strategies and set financial benchmarks to achieve and surprise financial targets.
- Attraction Positioning: Develop and execute strategies to position the concept as a top attraction in Singapore and the region. Maintain a competitive edge by constantly refining the guest experience and promoting the attraction effectively.
- Customer Experience & Reviews: Lead initiatives focused on customer satisfaction, ensuring consistently high levels of positive feedback. Proactively engage with customers and implement measures to secure glowing reviews and repeat visits.
- Hiring & Team Leadership: Recruit, train, and manage the team, fostering a work environment that prioritises productivity, positivity, and a customer-first attitude. Provide continuous development opportunities for team members.
- Partnerships & Promotions: Work closely with marketing and business development teams to drive partnerships, promotions, and initiatives that elevate the concept’s visibility and growth.
- Compliance: Ensure that all operations are compliant with relevant health and safety regulations, as well as local laws and standards. Continuously review compliance measures to keep up with any regulatory changes.
- Business Planning & Improvement: Prepare and implement short-term and long-term business plans, budgets, and forecasts to drive growth and operational efficiency. Identify areas for continuous improvement to ensure the concept remains innovative and profitable.
Key Qualifications:
- Proven experience in general management, operations, or a similar role within a service or attraction-based industry.
- At least 5 years of experience in a senior management role.
- Strong understanding of financial management, including P&L.
- Extensive knowledge of F&B and attraction operations, with strong organisational and communication skills.
- Demonstrated success in driving customer satisfaction and managing attraction rankings.
- Excellent leadership and team management skills with experience in recruitment, training, and workforce development.
- Strong communication skills and the ability to work collaboratively across teams.
- Strategic thinker with an innovative mindset, capable of executing creative solutions to improve business performance.
Tell employers what skills you have
Strategic Planning
Management Skills
Budgets
Leadership
Operational Excellence
Entertainment
Customer Experience
Financial Management
Customer Engagement
Business Planning
Team Leadership
Team Management
Communication Skills
Customer Satisfaction
Workforce Development
Business Development
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