Junior Captain

Found in: Talent SG 2A C2 - 4 days ago

Singapore GOODWOOD PARK HOTEL PRIVATE LIMITED Full time
Roles & Responsibilities

Assists in training, motivating, directing and supervising the work performance of the employees in the F&B operations


Assists in developing and maintaining all on-the-job training programs on a continual basis to ensure a high degree of professionalism among the staff


Ensures proper care, security and maintenance of hotel equipment

In the absence of the Managers, Assistant Managers and Restaurant


Executives, to conduct a daily briefing with the staff on station assignments, details regarding menu, functions, and activities within the hotel


Maintains a daily housekeeping program that covers storage and operational areas


Performs menu recommendations to patrons and offer other F&B services such as cross-selling of other in-house restaurants and hotel facilities, so as to enhance their dining experience


Able to take reservations, assign seating arrangements, lead patrons to seats, and build rapport with patrons


Ensure that the administrative tasks assigned to the Captains, such as requisitions, operating equipment control and inventory, and other tasks are dutifully completed


Observes the personal grooming, attitudes and degree of professionalism of the staff to ensure that the quality service standards are up kept


Conducts spot-checks on staff service attitudes and product knowledge randomly at least twice a week


Assumes an active role in implementing safety procedures and following up within the department for such procedures


Responds to any hotel emergencies or safety situations with urgency


Fosters a close working relationship with other departments and promote effective inter-departmental communication


Reports all incidents to the Managers


Ensures the accuracy of order-taking and billing


Attends to telephone enquiries


Be conversant with the opening and closing procedures of the restaurant, and ensure that the staff adheres to these procedures.


Reviews and evaluates staff performance during probation and annual performance appraisal


Attends to guests’ complaints, enquiries, or situations as satisfactory to the guests as possible


Always extend a warm welcome for the guests upon their arrival and a fond farewell when they leave the restaurant


Performs any other duties as may be assigned from time to time by the Management




Tell employers what skills you have

Product Knowledge
Front Office
Teamwork
Leadership
Property Management
Restaurants
Housekeeping
Inventory
Recruiting
Hop
Vigilance
Customer Focus
training programs
Training
Performance Appraisal
Hospitality

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