Customer Service Executive
4 weeks ago
Job Responsibilities:
- Supply Chain:
Communicate with vendors on purchasing of materials and trading items. Follow up to ensure that the purchased items arrived on time in order to meet Manufacturing and Customers’ needs. - Customer Service:
• Process and follow up on the day-to-day administrative support on order processing, billing
for Customers’ orders, samples, consignment and all related orders with External Customers,
Service Providers and Internal functions
• Execute timely shipping arrangements with Customers, forwarders or respective service
providers & related functions.
• Generate billing invoices and shipping documentations (e.g. Packing lists, Commercial
invoices and other documents depending on customs and customer requirements)
• Track inventory against customer’s orders and work with the respective functions to have
inventory released or stock rotations (RGA / Consignment return) when necessary
• Attend to Customers’ inquiries and requests
• Coordinate and follow up on new Customer’s requirement or assigned projects
• Process product complaints for product replacement or credit transaction
• Process CN (Credit Notes) and DN (Debit Notes) requisition for required transactions
• Process and follow up on RFA and Consignment return request
• Files all correspondence to be in compliance to SOP and WI
• Perform any other ad-hoc duties as requested by Customer Service Manager
Job Requirement:
- Minimum GCE A level, university, Post-graduate education.
- Experience in orders processing & fulfilment, international logistics, shipping and L/C documentation.
- Experience in a customer service role.
- Excellent telephone manner.
- Passionate about customer service.
- High level of integrity and able to work under stress and deliver work schedules.
- Good communication and interpersonal skills.
- Self-starter and independent.
- Meticulous and initiative individual.
Please send your resume in MS WORD to hr-bpi@bioptimalg.com indicating your current and expected salary.
We regret that only shortlisted candidates will be notified.
Tell employers what skills you have
External Audit
Telephone Manner
Interpersonal Skills
Data Entry
Adaptability
Good Communication Skills
Communication Skills
Administrative Support
Customer Satisfaction
Customer Service
International Logistics
Shipping
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