Business Development and Customer Success Manager

1 month ago


Singapore ONE LOGIS SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Company Overview:

One Logis Solutions Pte. Ltd. is a dynamic and innovative software business dedicated to serving the logistics industry in Singapore with best-in-class, cloud-based ERP software. We are looking for a versatile and driven Business Development and Customer Success Manager to join our team. This program offers a unique opportunity to grow and develop into a leadership role, eventually leading the overall business.


Job Summary:

The Business Development and Customer Success Manager will play a crucial role in maintaining and enhancing customer relationships while driving business growth. This dual role requires a proactive individual who can handle customer inquiries and issues efficiently while identifying and pursuing new business opportunities.

Key Responsibilities:


Business Development:

· Identify and research potential business opportunities.

· Build and maintain relationships with prospective clients, partners, and stakeholders.

· Assist in the development and execution of business development strategies.

· Prepare and deliver presentations and proposals to potential clients.

· Develop targeted campaigns and materials.


Customer Success:

· Provide exceptional customer support via email, phone, and live chat, ensuring timely and effective resolution of customer issues.

· Develop a deep understanding of our software products to assist customers with troubleshooting and technical support.

· Maintain accurate records of customer interactions and feedback.

· Collaborate with the technical team to escalate and resolve complex issues.

· Proactively follow up with customers to ensure their satisfaction and encourage product adoption.


Preferred Qualifications:

· Bachelor’s degree or diploma in business, computer science, or a related field.

· At least 2-5 years of working experience preferred.

· Demonstrated interest or proven experience in customer success and/or business development, preferably in the software industry.

· Technical proficiency in computer science; knowledge of PHP programming language or database management is a plus.

· Strong communication and interpersonal skills.

· Self-motivated, goal-oriented, and capable of working independently as well as part of a team.


Skills and Attributes:

· Exceptional problem-solving skills and a customer-centric attitude.

· Excellent organizational and time management abilities.

· Strong negotiation and presentation skills.

· A proactive and adaptable approach to work.

· Ability to build and maintain long-term relationships with customers and partners.


Benefits:

· Competitive salary ranging from S$3,500-S$6,000 monthly, depending on experience and qualifications.

· Significant performance-based incentives including profit-sharing bonuses.

· Flexible working hours and remote work options.

· Opportunities for professional development and career growth.

· A supportive and collaborative team environment.


How to Apply:

If you are passionate about driving business growth and delivering outstanding customer success, we would love to hear from you. Please send your resume and a cover letter detailing your relevant experience to jensen@onelogisasia.com.


Tell employers what skills you have

Negotiation
PHP
Channel Partners
Customer Support
Interpersonal Skills
ERP
Investments
Customer Relationships
Application Development
Customer Success
Entrepreneurship
Adaptable
SQL Server
Time Management
Presentation Skills
Business Development
Technical Support

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