Senior Centre Manager
Found in: Talent SG 2A C2 - 2 weeks ago
:Team Leadership and Strategic Planning:Provide strong leadership to the customer support team, overseeing daily operations and fostering a collaborative and high-performance work environment.Develop and execute strategic plans to align support, operations, and ground operations with organisational goals, including customer experience enhancement and operational excellence.Performance Management:Monitor and manage key performance indicators (KPIs) and metrics to track departmental and ground operations performance, ensuring objectives are met.Process Optimisation:Identify opportunities for process improvement and implement strategies to enhance efficiency and effectiveness across customer support, operations, and ground operations.Cross-Functional Collaboration:Actively collaborate with cross-functional teams to ensure seamless customer experiences and align support, operations, and ground operations with other departments.Ground Operations:Manage branch coverage to ensure effective operations across multiple locations.Address and manage staff complaints, registration, withdrawal mattersHandle staff enquiries, complaints and escalationsTrain and manage new staff in both customer support and ground operations.Develop and maintain a comprehensive training manual for staff.Organise and conduct online open houses on weekends to promote education services.Track and manage budgets related to both customer support and ground operations.Oversee and coordinate various projects related to customer support, operations, and ground operations.Skills:Exceptional analytical and problem-solving skills.Strong cross-functional collaboration abilities.Effective communication and presentation skills.Leadership and strategic thinking.Strong vendor negotiation and management skills.Attributes
:Strategic thinker with a keen eye for detail.Data-driven and analytical mindset.Influential communicator and team player.Adaptive and open to change.Results-oriented and customer-focused.Passion for taking ownership of projects in the education industry.Proactive in identifying and implementing solutions to challenges.Please indicate which best describes your current requirement to work in Singapore. *
How did you know about this position? *Please indicate if you have the following that are required for zoom interviews. *
Laptop
Stable Network
Camera and Audio Function
Googlesheets / ExcelWhat are your preferred working locations?
Woodlands (NEW)
Potong Pasir MRT (NEW)
Westgate
Anchorvale Crescent (Sengkang)
Beauty World Centre (Bukit Timah)
Lorong Ah Soo (Serangoon)
Brighton Crescent (Serangoon)
TampinesAre you comfortable to travel out of your preferred working location? *
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