Night / Duty Manager
Found in: Talent SG 2A C2 - 2 weeks ago
- Conducts daily audits of Guest Services Agents’ appearance, grooming, and hygiene and takes daily briefing.
- Oversees associate posting, behavior and posture at the main lobby area as well as entrance (inside and outside premises), access corridors and lifts.
- Evaluates per shift checklist, and ensures all tasks are completed.
- Supervises and assists Guest Services Agents in planning, and documentation, along with all of their tasks at the Customer Service desk.
- Conducts On-The-Job training for all Guest Services Agents.
- Conducts periodic high balance check in coordination with accounting department.
- Double check next day’s arrivals list daily, ensuring the accuracy of all bookings, room assignments and any related resident requests.
- Reviews traces for all reservations and resolves accordingly.
- Maintains accuracy of data on the Property Management System.
- Meets upon arrival or bid farewell VIP residents in the absence of senior management.
- Escorts guests to the apartment upon arrival when necessary.
- Conducts periodic checks of all luggage/parcel storage areas.
- Addresses and resolves resident complaints or concerns.
- Coordinates with Security Department in conducting investigations as needed.
- Coordinates with Drivers to ensure smooth operations and exceptional service to all residents.
- Conducts daily checking of all traces to ensure resolution of requests and assist in any difficulty encountered.
- Conducts Night Audit Tasks based on established procedures and guidelines.
- Prepare daily reports for Management and ensure accuracy.
- Familiarizes herself/himself with billing and credit policies to effectively handle and process billing requirements.
- Conduct random checks on team members from other departments
- Reports to Management any emergencies or incidents reported by residents.
- Any other duties as directed.
Tell employers what skills you have
Front Office
Leadership
Property Management
hotel industry
Housekeeping
VIP
Property
Investigation
Accounting
Service Desk
Opera
Front Office Operations
Audits
Wellbeing
Customer Service
Hospitality and Tourism Management
Audit
Hospitality
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Night / Duty Manager
1 week ago
Singapore Dhi Downtown Pte. Ltd. Full timeConducts daily audits of Guest Services Agents' appearance, grooming, and hygiene and takes daily briefing.Oversees associate posting, behavior and posture at the main lobby area as well as entrance (inside and outside premises), access corridors and lifts.Evaluates per shift checklist, and ensures all tasks are completed.Supervises and assists Guest...
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Duty Manager
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Duty Manager
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Duty technician
Found in: Talent SG 2A C2 - 2 weeks ago
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Duty Manager
Found in: beBee S SG - 1 week ago
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Duty Manager
Found in: beBee jobs SG - 1 week ago
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Duty Manager
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night shiftgrocery picker/packer
Found in: beBee jobs SG - 2 days ago
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Found in: beBee jobs SG - 5 days ago
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Found in: beBee S SG - 3 weeks ago
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