Duty Manager

2 weeks ago


Singapore Ue Park Avenue International Pte. Ltd. Full time

Job Description

The Duty Manager works under the supervision of the Front Office Manager to oversee the day-to-day operations of the front office including night shift, ensuring the smooth delivery of exceptional services to property's guests/customers. The Duty Manager's responsibilities include, but not limited to:

  • meets or liaises with other executives or managers of the various departments to satisfy guests/customers' requests
  • handle VIP arrivals
  • manages security issues and any matters concerning guests' conduct in rooms or public areas.
  • assists in reception, concierge, reservations, housekeeping, budgeting matters and food and beverage operations
  • gather feedback and analyses market/industry trends and potential customers to suggest appropriate proposals to enhance branding and revenue
  • supervises and guides the front office team and coordinates the team's work schedules.

Skills Requirements

. Develop a work team

. Facilitate innovation and lead team leaders to implement change

. Implement service recovery framework

. Lead workplace communication and engagement

. Manage crisis situations

. Manage front office operations

. Manage guest/customer experience

. Manage loss/risk prevention

. Manage the service brand

. Manage workplace challenges with resilience

. Solve problems and make decisions at managerial level

  • Able to perform duties on 3 rotating shifts and work on weekends / public holidays
  • Preferably with good working knowledge of OPERA system
  • Able to work in a fast-paced environment in managing the multifarious operation concerns and expectations of guests

Work Location: East


  • Duty Manager

    1 week ago


    Singapore Hoi Hup Novena Pte. Ltd. Full time

    Job Description & RequirementsWith more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World™ at Courtyard by...

  • Duty Manager

    1 week ago


    Singapore Furama Pte. Ltd. Full time

    We are seeking a highly motivated and experienced Duty Manager to oversee the Front Office daily operations. The successful candidate will be responsible to manage and ensure effective Front Office operation on administration, staff matters and operational activities during your shift of duty. The ideal candidate will possess strong leadership skills,...

  • Duty Manager

    Found in: beBee S SG - 2 weeks ago


    Singapore Hilton Garden Inn, Hilton Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.What will I be doing?A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel...

  • Duty Manager

    Found in: beBee jobs SG - 1 week ago


    Singapore Hilton Garden Inn, Hilton Full time

    A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.What will I be doing?A Duty Manager, you will works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel...

  • Duty Manager

    1 week ago


    Singapore Capella Hotel, Singapore Full time

    Job OverviewA coordinator of guest services and as eyes' and ears' of the management, duties will include the welcoming of all VIP guests, soliciting for feedback, addressing service and product issues and looking into the general well-being of our guests. The Duty Manager oversees the day-to-day operations of the front office including night shift, ensuring...

  • Duty Manager

    1 week ago


    Singapore Park Regis Investments Pte. Ltd. Full time

    1. Responsible for the day-to-day operations of the entire hotel and welfare of the guests.2. Oversee the smooth flow of the daily Front Office Operations.3. Assist in coordinating with Reception Colleagues on group arrivals and departures in the absence of the Assistant Managers.4. Attend to guest requests/ feedbacks and to make the best effort to ensure...

  • Duty Manager

    1 week ago


    Singapore Goodwood Park Hotel Private Limited Full time

    The Duty Manager manages the daily operations of the front office to ensure the efficient functioning of the team in accordance with the department's operating procedures and service standards. He/She develops operations plans, monitors room inventory and collaborates with other departments on special guest arrangements. He/She also manages personalised...

  • Duty Manager

    1 week ago


    Singapore Hasselhoff Op Pte. Ltd. Full time

    JOB OVERVIEWThe Duty Manager coordinates with all department for all aspects of the day-to-day operation at the hotel and provide exceptional customer service to all customers from check in through check out.RESPONSIBILITIES:Deliver best guest experiences at all times during their stay in the hotelEnsure that Guest Relation Officers check in all guests in...

  • Duty Manager

    Found in: Talent SG 2A C2 - 1 day ago


    Singapore HOTEL MIRAMAR (SINGAPORE) LIMITED Full time

    Roles & ResponsibilitiesWe take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and...

  • Duty Manager

    1 week ago


    Singapore Bideford House Pte. Ltd. Full time

    COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. 156 rooms and suites are spread over 11 floors of COMO Orchard with an exclusive rooftop pool bar. Guests also enjoy preferred access to Cedric Grolet's renowned patisserie, Michelin-starred Korean steakhouse COTE and COMO Cuisine as well Shambhala's urban wellness space and a...

  • Duty Manager

    2 days ago


    Singapore Hotel Miramar (singapore) Limited Full time

    We take great pride in delivering impeccable hospitality at the Hotel Miramar Singapore. Our well-equipped hotel is dedicated to providing modern, comfortable living and unparalleled friendly service. Our exceptional location is also one of the many reasons people choose to stay with us. We offer opportunities for career stability and advancement. We welcome...

  • Duty Manager

    1 week ago


    Singapore Seacare Hospitality Pte. Ltd. Full time

    Responsibilities:. Handles the day-to-day operation of Front Office department.. Supervise a team of Guest Service Executive/ Officer and Concierge as well as provide On-the-job training.. Work closely with internal departments to ensure smooth-flowing of operations and to achieve maximum guest satisfaction.. Ensure that all guest complaints and inquiries...

  • Bar Manager

    Found in: Talent SG 2A C2 - 2 weeks ago


    Singapore CAPITOL HOTEL MANAGER PTE. LTD. Full time

    Roles & ResponsibilitiesSCOPETo produce an outstanding guest experience within the outlet concept by managing a service team. The Bar Manager provides a courteous, professional and efficient service in accordance with the bar, hotel and Kempinski standards, driving sales and maximising profit.OVERALL OBJECTIVES Lead the outlet efficiently in cost and...

  • Duty Manager

    Found in: Talent SG 2A C2 - 3 days ago


    Singapore GOODWOOD PARK HOTEL PRIVATE LIMITED Full time

    Roles & ResponsibilitiesThe Duty Manager manages the daily operations of the front office to ensure the efficient functioning of the team in accordance with the department's operating procedures and service standards. He/She develops operations plans, monitors room inventory and collaborates with other departments on special guest arrangements. He/She also...

  • Duty Manager

    1 week ago


    Singapore Orchard Rendezvous Hotel, Singapore Full time

    Summary:This position is responsible for directing, monitoring, and supervising the day-to-day activities of all sections within the Front Office and other operational departments of the Hotel, including the business centre. The Duty Manager ensures smooth operations and customer service satisfaction in line with the established standards and policies of the...

  • Duty Manager

    1 week ago


    Singapore Orchid Hotel Private Limited Full time

    Job DutiesAssist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations.To be proactive thinking, to be able to react fast to problems, and to make sound management decisions.Able to show responsibility and make decisions to handle any operations issues that may arise in the absence of the...

  • Duty Manager

    Found in: Talent SG 2A C2 - 3 days ago


    Singapore ORCHID HOTEL PRIVATE LIMITED Full time

    Roles & ResponsibilitiesJob Duties Assist the Front Office Manager and Assistant Front Office Manager to supervise and coordinate the daily front desk operations. To be proactive thinking, to be able to react fast to problems, and to make sound management decisions. Able to show responsibility and make decisions to handle any operations issues that may...

  • Duty Manager

    2 weeks ago


    Singapore Novel Developments Pte. Ltd. Full time

    Duty ManagerTo provide general management support throughout the hotel at all times monitoring guest satisfaction, service standard, security, employee activity, physical defects with main focus on front office operationEnsures Front Office staffing deployment appropriate for business volumeEnsure all team members are accurately trained and have the...

  • Duty Manager

    1 week ago


    Singapore Nsk Hotel Pte. Ltd. Full time

    Direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel, and to ensure smooth operations and customer service satisfaction in line with the established standards and policies of the Hotel.Primary Responsibilities:Supervise sections in Front...

  • Duty Manager

    1 week ago


    Singapore Concorde Hotel Singapore Full time

    Job Responsibilities:Handle the daily maintenance of the room inventory status to achieve optimal levels of revenues while maintaining high levels of guest satisfactionsWork in conjunction with Finance to maintain and minimize levels of account receivablesReport on a regular basis to the FOM on the performance of the Front Office against operations and human...