Senior Officer
1 day ago
About the Role
The Senior Officer/Officer, Air Export Customer Service is responsible to monitor, track and inspects out-bound freight shipment to meet customers' needs and to ensure shipment are delivered on time. You will play a critical role in driving operational excellence to ensure client satisfaction and loyalty.
Key Responsibilities
- Customer Service
- Responsible for providing effective customer service for all internal and external customers
- Handle all customers enquiries timely and effectively and unsure customer satisfaction
- Track and monitor shipments status and inform customers accordingly.
- Check and address customer's concerns, troubleshoot errors, provide timely feedback on service failures (if any) and follow up on escalations
- Permit
- Check and ensure that all shipment documentation for export purpose and destination clearance are in order.
- Ensure and comply with AED (Advance Export Declaratio) are submitted on time.
- Delivery
- Book flight and secure space and maintains communication with airlines
- Arrange collection with contractors as per customer request and ensure that collection completion by the same day
- Prepare consol for exportation
- Adhoc
- Any adhoc duties assigned by the Supervisor
Qualifications
- Minimum 2 years' experience in the Air Export Operation
- Minimum GCE 'O' level education
- Experience in freight forwarding and logistics industry
- Full understanding of all freight and logistics product solutions
- Proficient in MS Office
- Meticulous and accurate with a positive attitude and able to multi-task
- Ability to work both independently and within a team
- Excellent interpersonal and communications skills
Able To Multitask
flight bookings
Freight Forwarding
MS Office
Freight Handling
Air Freight
freight shipment
Customer Satisfaction
Regulatory Requirements
Customer Service
Knowledge of import and export documentation
Export & Logistics
Customer Service Experience
customer feedback
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