CX Ambassadors

Roles & Responsibilities

Customer Experience (CX)Ambassadors will evolve to reflect the changing demands and expectations of retail environment that prioritizes customer-centric strategies and solutions.

It is important to emphasize the importance of personalized service, technology proficiency, and a commitment to the company's values.

Job Title: CX Ambassador

Position Overview:

We are seeking passionate and customer-focused CX Ambassadors to join our dynamic team. As a CX Ambassador, you will be placed on a training development program whilst you play a pivotal role in delivering exceptional customer experiences by leveraging cutting-edge retail strategies and solutions. You will be the face of our brand partners, responsible for creating memorable interactions and ensuring that every customer leaves our store with a smile.

Key Responsibilities:

-Personalized Customer Engagement:

-Greet and assist customers with a warm and friendly attitude.

-Learn how to use data-driven insights to provide personalized product recommendations and solutions.

-Actively engage with customers to understand their needs and preferences.

Omnichannel Support:

-Seamlessly assist customers with online orders, returns, and inquiries.

-Leverage digital tools and technology to enhance the customer's journey, whether in-store or online.

-Promote click-and-collect and same-day delivery services.

In-Store Technology Expertise:

-Utilize interactive displays, digital tools, and AR/VR experiences to educate and entertain customers.

-Facilitate smooth and efficient self-checkout experiences.

-Be proficient in using mobile point-of-sale systems.

Exceptional Customer Service:

-Provide expert product knowledge and recommendations.

-Handle customer inquiries and concerns promptly and professionally.

-Demonstrate a commitment to resolving customer issues and ensuring their satisfaction.

Sustainability and Social Responsibility:

-Educate customers about sustainable products and initiatives.

-Promote our commitment to social causes and community engagement.

Data-Driven Insights:

-Utilize customer data to anticipate needs and preferences.

-Contribute to data collection efforts to enhance understanding of customer behavior.

Qualifications:

• Previous retail experience preferred, but not required.
• Strong interpersonal and communication skills.
• Technologically savvy or with an aptitude to learn and adapt to new digital tools.
• Passion for delivering exceptional customer experiences.
• Commitment to the company's values, including sustainability and social responsibility.

*Successful applicants can look forward to participating in an all new CXA Training program

Tell employers what skills you have

Product Knowledge
CRM
Upselling
Customer Service Oriented
Sustainability
Client Engagement
client engagements
Visual Merchandising
Customer Experience
Interpersonal Skills
Customer Engagement
Retail Sales
Customerfocused
Selling Skills
Cashiering
Communication Skills
Team Player
Customer Service
Service Excellence
Able To Work Independently

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