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Service Engineer

5 months ago

Singapore CORESTAFF PTE. LTD. Full time
Roles & Responsibilities

About the Company:

For the last 100 years, our client has been a front leader company in providing engines, generators, and UPS products that have powered homes, hospitals, lawn mowers, stadiums and everything in-between.


Basic Functions

We are looking for Field Service Engineers for commissioning, troubleshooting and repair of marine Generator and UPS. Qualified candidates should have hands-on experience with assembly and repair of Marine Generator, and/or familiar with marine electronics and automation systems.


Specific Responsibilities:

  • Standby support and 24/7 emergency call for customer support.
  • Providing after-sales technical support, site recovery and maintenance responsibilities to distributors/end customers.
  • Provide the installation, commissioning and on-site training to support the customers according to the scope of the project.
  • Generate a service report to customer in a systematic manner.
  • Investigate and handle all customers’ complaints related to product failures.
  • Investigates root causes of failures and recommend solutions.
  • Review and assist in determining the extend of damage and repairs of warranty claims from distributors.
  • Maintain close working relationship with key customers to ensure the follow through until the issue is resolved.
  • Develop service training material, ensures all technical and training documents are up-to-date and organized.
  • Provides specific training to distributors and dealers for service and troubleshooting skillsets, ensuring optimum service level at all distributors.


Requirements:

  • Diploma/Degree in Electrical Engineering
  • A team player with strong problem-solving skills and task oriented
  • Possess strong customer service orientation, enthusiasm for power generation products, electrical and control system
  • Prior electrical and control experience with various control system (John Deere ECU and KDI ECU) and synchronization system will be advantageous


How to Apply:

Interested candidates, please submit your updated resume by using Apply Now button

*We regret to inform that only shortlisted candidates will be informed.*

Sarah Sevilla

Registration Number: R22107553

EA License No: 18C9027


Tell employers what skills you have

Service Orientation
Field Service
Power Generation
Troubleshooting
Hospitals
Aftersales
Customer Support
Electrical
Service Level
Warranty
Assembly
Electrical Engineering
Electronics
Commissioning
Technical Support