Performance Community
4 weeks ago
Job Summary: The UFIT Performance Program Manager will ensure a strong relationship with the corporate client, maintaining high service standards and achieving business goals. This role involves setting and achieving targets, maintaining team engagement, and exceeding performance expectations.
Key Responsibilities:
Account Management:
● Ensure team focuses on goal setting and achievement.
● Collaborate with the corporate client to launch the Circle of Care and
group classes and to ensure a seamless experience for the corporate
client members
● Ensure an “on-brand” experience onsite for the corporate client and
to drive UFIT’s Circle of Care usage into the UFIT Hubs where
appropriate
● Prepare monthly KPI reports for UFIT SMT and the Client
● Develop ideas, strategies, and plans for future fitness sessions and
wellness engagements.
● Ensure smooth operations of the the corporate clientcontract.
● Participate in weekly leadership meetings with the SMT.
Business Development:
● Proactively look to develop the relationship with the corporate
client negotiating greater responsibility and therefore
● Act as an information conduit between the corporate client, UFIT
instructors, and the corporate client Members
● Manage the budget for all account services.
● Assist the corporate client in promoting key initiatives and events for
their members within the fitness and wellness space
● Conduct monthly and quarterly reporting analysis.
● Engage monthly with the the corporate clientmarketing channel.
● Assist in identifying, preparing, and running local wellness and
community activations
Operations:
● Be directly responsible for ensuring all invoicing obligations are
fulfilled efficiently
● Lead the launch and implementation of the Ignition Program,UFIT
Circle of Care and Fitness Classes
● Manage a team onsite to achieve forecast goals.
● Oversee UFIT Health Coach in delivering customer service and
administrative tasks.
● Ensure smooth day-to-day operations of the client’s wellness
studio/gym and the corporate clientmember interactions
● Maintain cleanliness of the Wellness Studio/Gym, in collaboration
with Mandala’s operations/ facilities team
● Conduct weekly check-ins with the corporate clientManagement
● Take the lead with fitness and wellness eve nts and community
engagements
Human Resources:
● Schedule classes, consultations, appointments, and events.
● Source and hire certified instructors as needed.
● Train instructors on the corporate clients’ booking systems and
processes.
● Manage instructors and external vendors.
Facility Management:
● Ensure the Wellness Studio/Gym has music and towels.
● Monitor and maintain housekeeping standards.
● Manage laundry supplies and vendor relationships with the corporate
client
Personal Conduct:
● Model UFIT’s values, and act in accordance with UFIT Guiding
statements
● Cultivate an integrated team atmosphere.
● Maintain a strong awareness of customer satisfaction amongst the
the corporate clients’ members
Tell employers what skills you have
Vendor Relationships
Account Management
Leadership
Housekeeping
Fitness
Invoicing
Channel
Customer Satisfaction
Human Resources
Customer Service
Business Development
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