Performance Community

2 weeks ago

Singapore UFIT - URBAN FITNESS PTE. LTD. Full time
Roles & Responsibilities


Job Summary: The UFIT Performance Program Manager will ensure a strong relationship with the corporate client, maintaining high service standards and achieving business goals. This role involves setting and achieving targets, maintaining team engagement, and exceeding performance expectations.


Key Responsibilities:

Account Management:

● Ensure team focuses on goal setting and achievement.

● Collaborate with the corporate client to launch the Circle of Care and

group classes and to ensure a seamless experience for the corporate

client members

● Ensure an “on-brand” experience onsite for the corporate client and

to drive UFIT’s Circle of Care usage into the UFIT Hubs where

appropriate

● Prepare monthly KPI reports for UFIT SMT and the Client

● Develop ideas, strategies, and plans for future fitness sessions and

wellness engagements.

● Ensure smooth operations of the the corporate clientcontract.

● Participate in weekly leadership meetings with the SMT.


Business Development:

● Proactively look to develop the relationship with the corporate

client negotiating greater responsibility and therefore

● Act as an information conduit between the corporate client, UFIT

instructors, and the corporate client Members

● Manage the budget for all account services.

● Assist the corporate client in promoting key initiatives and events for

their members within the fitness and wellness space

● Conduct monthly and quarterly reporting analysis.

● Engage monthly with the the corporate clientmarketing channel.

● Assist in identifying, preparing, and running local wellness and

community activations

Operations:

● Be directly responsible for ensuring all invoicing obligations are

fulfilled efficiently

● Lead the launch and implementation of the Ignition Program,UFIT

Circle of Care and Fitness Classes

● Manage a team onsite to achieve forecast goals.

● Oversee UFIT Health Coach in delivering customer service and

administrative tasks.

● Ensure smooth day-to-day operations of the client’s wellness

studio/gym and the corporate clientmember interactions

● Maintain cleanliness of the Wellness Studio/Gym, in collaboration

with Mandala’s operations/ facilities team

● Conduct weekly check-ins with the corporate clientManagement

● Take the lead with fitness and wellness eve nts and community

engagements

Human Resources:

● Schedule classes, consultations, appointments, and events.

● Source and hire certified instructors as needed.

● Train instructors on the corporate clients’ booking systems and

processes.

● Manage instructors and external vendors.

Facility Management:

● Ensure the Wellness Studio/Gym has music and towels.

● Monitor and maintain housekeeping standards.

● Manage laundry supplies and vendor relationships with the corporate

client

Personal Conduct:

● Model UFIT’s values, and act in accordance with UFIT Guiding

statements

● Cultivate an integrated team atmosphere.

● Maintain a strong awareness of customer satisfaction amongst the

the corporate clients’ members


Tell employers what skills you have

Vendor Relationships
Account Management
Leadership
Housekeeping
Fitness
Invoicing
Channel
Customer Satisfaction
Human Resources
Customer Service
Business Development

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