Service Ambassador

3 weeks ago


Singapore CYCLE & CARRIAGE INDUSTRIES PTE. LIMITED Full time
Roles & Responsibilities

Job Description:

  • First point of contact to greet and welcome all visitors and walk-in customers promptly
  • Ensure after-sales support to customers by providing high level of customer service (e.g, attend to customer needs, replenish refreshment supply)
  • Attend to incoming calls, handle general enquiries and channel customers to the right person-in-charge
  • Handle all customers' appointment bookings for service and repairs promptly
  • Process job order and ensure effective flow of information from customers to workshop and vice versa
  • Assist in the procedures for customers' collection of vehicles when the service / repair jobs are completed
  • Maintain proper and accurate documentation to ensure rightful collection of vehicles after servicing
  • Manage and promote boutique accessories and assist customers in enquiries on boutique sales Additional for cashier function (if applicable)
  • Ensure collected payments received are submitted to the Account department daily
  • Updating of all payments received in the system

Requirements:

  • Minimum GCE ‘O’ Levels with at least 1 year of customer service experience
  • Demonstrate good interpersonal and communication skills
  • Proficient in MS Office; Meticulous with numbers and details.
  • Well versed in English; fluency in Mandarin will be advantageous in order to liaise with Chinese-speaking associates.

Tell employers what skills you have

Excellent Communication Skills
Microsoft Office
Aftersales
Housekeeping
Interpersonal Skills
Arranging
Administration
Cakes
Channel
Data Entry
MS Office
Office Administration
Cashiering
Communication Skills
Administrative Support
Team Player
Customer Service
Able To Work Independently
Customer Service Experience
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