DeskSide Engineer

Roles & Responsibilities

Role: Contract (Yearly Renewable, Longterm)

Must Have Skills: Desktop Engineer with Team Leading Experience

Primary Skills: End User Support, Desktop Support, Windows Operating System, Local and Network Installation, Internet explorer, TCP/IP, DHCP, Device Manager, Registry editor, User Manager, and Admin Commands.

Shift: Regular Shift

POSITION GENERAL DUTIES AND TASKS :

Responsibilities

Provide support on IT request and break-fix to NTT's customer employees in person and through phone calls, chats and emails.
Provision new users with hardware, software, and account setup.
Provide onsite and remote support for multiple locations.
Troubleshoot and resolve a variety of technical problems including networking.
Provide technical support for mobile device issues using ABM and Samsung KNOX, including setup, configuration, connectivity, and application troubleshooting.
Respond quickly to cyber, malware alerts and location outages.
Utilize remote support tools to diagnose and resolve desktop issues efficiently, regardless of user location.
Proficiency with Windows and Mac operating systems, common desktop applications, and basic networking knowledge.
User Coaching: Conduct one-on-one or group training sessions to help users improve their technical skills and better understand the tools and applications they use.

Team Management

Lead, mentor, and manage a team of desktop support technicians.
Conduct regular team meetings to discuss performance, updates, and goals.
Provide guidance and support to team members to resolve complex technical issues.
Foster a positive and collaborative team environment
Excellent leadership and team management abilities.
Strong communication and interpersonal skills.
Ability to motivate and inspire team members.
Exceptional customer service and problem-solving skills.
Ability to handle difficult situations and provide effective solutions.
Strong organizational and time management skills.
Ability to prioritize tasks and manage multiple responsibilities.

Ticket Management

Escalation Management

Inventory Management

Financial Support

Vendor Support

Process & Policies

Training & Documentation

Reporting & Monitoring

Team operations

Tell employers what skills you have

providing desktop support
Desktop Administration
DHCP
Escalation Management
Exceptional Customer Service
Desktop Support
Team Leading
Operating Systems
Team Management
Windows
Technical Support

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