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Credit and Collections Analyst
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Summary of Role: The candidate will be based at our Singapore office reporting into the Global Accounts Receivable Lead. The role will incorporate the full collection, cash application, credit management and raising of billings globally. This will be a permanent role.
Essential Duties and Responsibilities
You will be responsible but not limited for the following tasks:
- Review customers account regularly to ensure credit exposure is understood and controlled
- Conduct regular credit assessment and analysis within the established guidelines for new and existing customer regarding extension of credit, credit limit and payment term related
- Support the weekly/monthly cash forecast activities and ensure cash forecast target is met from month to month
- Keep track the validity date of Parent guarantee and bank guarantee, take appropriate actions to ensure the renewal is completed on time.
- Liaise with Planner, Customer Support team (CSR), Customer Business Management team (CBM) and Account Manager (AM) for shipment release/ on-hold preparation work
- Perform Credit Release or to makes recommendation to the higher authority to assist on the decision for credit release
- Support internal and external inquiries related to the AR and Credit issues
- Support the monthly related AR and credit control report to meet the SOX control, internal and external audit requirements
- Monitors the accuracy of customer data in accounts receivable database to assist in collections activities
- Improve collections, dispute resolution, and reduce delinquency by working in conjunction with Account manager, the Customer Service representative, Customer Business Management and Billing Team independently
- Support Supervisor with ad hoc tasks/ projects
- Perform cash application for trade customer, non-trade customers, employees, and other miscellaneous receipts.
- Assist in generating Billing, Debit Note and Credit Note (DNCN)
- Process a refund to the customer
- Assist with various administrative tasks related to Accounts Receivable and Credit
- Assist on customer prepayment application (Long Term Agreement Deposit) and work with the corporate accounting team to ensure revenue recognize appropriately
- Ensure Business Control is aligned with the AR’s policy
- Participates in special projects as assigned by Supervisor
- Other ad hoc duties
Education/Experience Required
Minimum 3 years of experience in a similar role. Candidate should have the following skills
- Requires a high level of analysis, judgment, negotiation, and problem-solving skills
- Calm and effective under pressure. Able to remain professional in high-stress situations
- Able to plan, execute and manage high volumes of work
- Able to interact with Management levels of internal and external clients
- Time management/Prioritizing
- Embraces change and supports the team management through it
- Must be able to work independently or minimum supervision
- Able to communicate at all levels
Computer Skills
- Advanced computer skills in Microsoft Office, especially MS excel, Word and Outlook
- Predominately sedentary light office position with high frequency of keyboarding/computer work required.
- Proficiency in SAP and Oracle Financial R12 system.
Tell employers what skills you have
Outlook
Microsoft Office
External Audit
Oracle
Customer Support
Prepayment
Credit Management
Planner
Accounts Receivable
SAP
Accounting
Dispute Resolution
Pressure
Customer Quality
Customer Service
Credit Analysis