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Motor & WICA Claims Executive

4 weeks ago

Singapore INDIA INTERNATIONAL INSURANCE PTE LTD Full time
Roles & Responsibilities

  • Handling all direct and fleet vehicles ending with number ( respective suffix)
  • Handling of Motor claim email and WICA claim emails
  • Assigning claims to relevant parties and officers in Merimen
  • Assessing GIA reports of both insured and third party including damage severity to input adequate reserves;
  • Providing mandate to our surveyors, investigators and panel lawyers on a daily basis;
  • Investing the necessary level of involvement required for each claim depending on the nature, category, maturity, type and quantum of the claim;
  • Reviewing of cases, both potential and definite are done on a frequent basis so as to upkeep our files;
  • Conduct fraud check on all third party claimants diligently;
  • Assessing Third Party Property Damage and Bodily Injury claims on liability, coverage, possible fraud claims and others;
  • Negotiating settlement with Third Party Solicitors, Third Party Workshops and claimants and provide a fair and reasonable settlement;
  • Making sure all claims from the Third Party solicitors are addressed within the protocol timeline so as not to incur any further legal costs;
  • Managing insured’s and client’s queries and complaints;
  • Handling Work Injury Compensation Act claims since October 2019 with an estimate of 350 files and growing;
  • Getting our investigators to attend worksites and interview the staff and workers to establish the events leading to the incident so as to eliminate fraud;
  • Assessing policy coverage for individual cases so as to be certain if our policy covers the accident or should it be under another insurers portfolio;
  • Attending Pre-Hearing Conference at the Ministry of Manpower on a frequent under the Commissioner so as to confirm our involvement and agree to compensate the worker if policy is engaged and all criteria’s are met.
  • Handling Motor Warranty claims for vehicles ending with number ( respective suffix)
  • Ad hoc admin work such as creating and editing excel sheets, editing files for PDPA purposes, drivers screening etc.
  • Preparing PP slides and presenting to clients on a monthly or quarterly basis


Complaints / Feedback


When claimants or our insured driver has any issue with regards to the claim i.e. dispute on repair costs, our settlement etc, it will be addressed clearly and in a professional manner.


Tell employers what skills you have

Outlook
Casualty
Microsoft Excel
Reserves
Assessing
Property Damage
Ability To Work Independently
Dispute
Investigation
Vehicles
Protocol
Written Communications
Subrogation
Attention to Details
Warranty
Fraud
Screening