Technical Operations Manager
4 weeks ago
Key Responsibilities:
- Develop policies and practices to maintain the backend infrastructure/systems of the platform as a service and protect against cyber-attacks.
- Ensure security compliance and system availability according to contractual requirements.
- Ensure timely reports submission.
- Develop maintenance and backup procedures.
- Ensure systems run efficiently and smoothly by monitoring performance and troubleshooting issues.
- Handle escalation and review incident reports and provide resolution/prevention
- Develop and implement strategies for improving productivity.
- Participate in tender preparation/submission.
- Manage vendor relationships and fronting customers on infrastructure/systems related issues.
- Ensure the system and management platform are well maintained according to the contract requirements including upgrading/ scale up the system to support the growth of the business
- Manage a team of application and system engineers.
Requirements:
- Strong technical knowledge in Windows OS and Linux (CentOS), High Availability design, VM and GPU processing.
- Ability to handle multiple responsibilities in a fast paced and performance driven environment
- Able to converse well with customers on enquiries
- Able to deal with routine tasks and may perform tasks with some level of complexity
- Take decisions for own tasks in defined degree of freedom
- Good knowledge of the security and surveillance solutions landscape and industry trends, preferred
Education & Experience:
- Degree in Computer / Electronics Engineering or equivalent with at least 10 years of relevant working experience or
- Diploma in Computer / Electronics Engineering or equivalent with at least 12 years or more of relevant working experience
- Candidate who doesn’t meet the number of years of relevant working experiences as IT manager but able to demonstrate the leadership and the domain knowledge may also be considered
Tell employers what skills you have
Vendor Relationships
Leadership
Troubleshooting
Technical Operations
High Availability
GPU
VMware
Access Control
CCTV
Project Tender
Surveillance
Windows OS
Security Surveillance Management
CentOS
Project Delivery
Delivery Management
Linux
Document Review
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