Front Desk Attendant

2 weeks ago


Singapore METROPOLITAN YOUNG MEN'S CHRISTIAN ASSOCIATION OF SINGAPORE Full time
Roles & Responsibilities

The incumbent performs day-to-day front desk tasks ranging for check-ins/out, handles guests’ complaints and feedback, directs incoming calls, and welcomes visitors. He may also be required to handle basic inquiries and sort mail.


· Handles checks-in and checks-out, as well as cashiering duties.

· Handles guest feedback, provides direction, and gives suggestions.

· Assists in preregistration and blocking of rooms for reservations.

· Registers guests and assigns rooms.

· Handles guest complaints.

· Coordinates room status updates with the Housekeeping department.

· Liaises with transport carriers (e.g., airlines, bus companies, rental car agencies) to make travel arrangements for guests.


Pre-Requisites

  • Minimum Diploma qualification from Hospitality & Tourism institutions
  • At least one year of hospitality experience
  • Well-groomed, professional appearance.
  • Strong customer service skills.
  • Customer-oriented with a pleasant disposition
  • Ability to learn fast on the job.
  • Proficient in written and spoken English.
  • Proficient in Microsoft Office.
  • Resourceful and proactive when issues arise.
  • Ability to multitask and good time-management skills

Tell employers what skills you have

Customer Service Skills
Ability to Multitask
Microsoft Office
Microsoft Excel
Travel Arrangements
Housekeeping
Interpersonal Skills
Good Communication Skills
Cashiering
Team Player
Microsoft Word
Customer Service
Disposition
Ability To Learn
Hospitality
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