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EUC Support Manager

3 months ago

Singapur, Singapore TANGSPAC CONSULTING PTE LTD Full time
Roles & Responsibilities

EUC Support Manager is responsible for facilitating the delivery of IT Service Desk, Desk-side support, and End User Compute (EUC) services to the business with a strong focus on communication and customer service.

Accountabilities

  • Proven experience in coordinating Service Desk and external service providers, as well as vendors.
  • Strong and up to date technical knowledge of a broad range of EUC technologies and platforms, including Microsoft M365, SCCM, AD, Endpoint, Azure, Intune etc.
  • Ensure effective IT support and EUC services is delivered for internal customers with a strong focus on communication and customer service.
  • Manage escalations and enquiries regarding IT support related issues.
  • Manage procurement of hardware in line with policies and procedures to manage BAU and project demand.
  • Lead prioritisation of BAU activities and project work for Deskside team, Manage performance and reporting of relevant service providers.
  • Contribute to development and reviews of support related Policies, Standards, Processes, Procedures and Knowledge.
  • Monitor trends and reports of requests and incidents to identify service improvement opportunities.
  • Ensure Configuration Management Database (CMDB) is maintained for EUC environments.
  • Work with the business to understand business needs for changes/improvements and develop technical requirements for partners to implement.
  • Excellent Communications skills.

Interested candidates please email your latest resume to subagio@tangspac.com


Tell employers what skills you have

Microsoft PowerPoint
Microsoft Excel
Analytical Skills
Azure
Hardware
Active Directory
SCCM
Information Technology
Microsoft Office 365
Procurement
Project Management
Service Desk
Configuration Management
Human Capital
Technical Support