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Security and Operations Engineers-L3

3 months ago

Singapur, Singapore NTT SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Job Description

Key Roles and Responsibilities:

  • Ensures that email infrastructure at the client site is configured, installed, tested, and operational
  • Performs necessary checks, apply monitoring tools and respond to alerts
  • Identifies problems and errors prior to or when it occurs and logs all such incidents in a timely manner with the required level of detail
  • Assists in analysing, assigning, and escalating support calls
  • Investigates third line support calls assigned and identify the root cause of incidents and problems
  • Reports and escalates issues to 3rd party vendors if necessary
  • Provides continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
  • Proactively identifies opportunities for work optimization including opportunities for automation of work
  • Coaches L2 teams for advance technical troubleshooting and behavioural skills
  • May manage and implement projects within technology domain, delivering effectively and promptly per client agreed upon requirements and timelines
  • May work on implementing and delivering Disaster Recovery functions and tests

Knowledge, Skills and Attributes:

  • Hands on experience in managing enterprise email security solutions
  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey

Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to mail hygiene security such as Cisco email security or equivalent

Required Experience:

  • Minimum 5 years IT experience with 2 years experience in supporting large scale email security environment.
  • Seasoned working knowledge of ITIL processes
  • Seasoned experience working with vendors and/or 3rd parties

Tell employers what skills you have

Outlook
Security Operations
Troubleshooting
Web Application Firewall
Hardware
Scripting
Networking
Python
ITIL
C#
Disaster Recovery
Network Security
DNS
Linux
CISSP