Senior System Analyst – Card Dispute Domain

1 week ago


Singapur, Singapore SYNECHRON TECHNOLOGIES SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Experience Requirements:

  • Minimum Experience: 8+ years in System Analysis and Cards Functional Domain
  • Specific Expertise:
    • At least 8+ years in Cardlink/Vision Plus
    • Expertise with cards payment networks
  • Technical Skills:
    • Strong proficiency in CICS COBOL, COBOL batch, JCLs, Easytrieve, VSAM, JCL, OPC, and other mainframe utilities
  • Communication Skills:
    • Excellent verbal and written communication skills

Job Responsibilities:

  • Requirement Analysis and Solution Design:
    • Conduct requirement analysis for Cards Core Issuing and Acquiring application processes, including dispute management
    • Estimate effort and design application solutions for card dispute processes
    • Lead discussions with business and IT teams to gather and document technical requirements/solutions, ensuring traceability
  • Collaboration and Documentation:
    • Work closely with functional Business Analysts, Architects, and end-users for the development and enhancement of applications
    • Prepare functional solution documents specifically for card disputes and present them to stakeholders for sign-off
  • Technical Specifications and Review:
    • Collaborate with technical teams to prepare technical interface specifications for dispute management
    • Review detailed technical designs, code, test strategies, and test results for dispute-related functionalities
    • Responsible for defect triaging, especially in dispute resolution processes
  • Testing and Implementation Support:
    • Guide testers/users in setting up card parameters for new businesses (including new organizations, products, pricing, etc.) and dispute scenarios
    • Guide testers/users through the end-to-end reconciliation process, including dispute resolution
    • Support system integration, user acceptance, and regression/performance testing, with a focus on dispute management
    • Work closely with testers and business users to ensure the coverage of critical functions related to disputes
    • Provide post-implementation support for dispute functionalities
  • Dispute Resolution:
    • Develop and implement strategies for efficient dispute management
    • Ensure compliance with regulatory requirements and industry standards for card disputes
    • Identify and resolve issues related to dispute processes and escalate as necessary
  • Risk Management:
    • Identify and escalate risks related to the project/processes, with a specific focus on dispute resolution

Key Attributes:

  • Strong analytical and problem-solving skills
  • Ability to work collaboratively and lead cross-functional teams
  • Detail-oriented with a focus on delivering high-quality results

Tell employers what skills you have

COBOL
Dispute
Mainframe
System Integration
Architects
JCL
Risk Management
Traceability
Dispute Resolution
Communication Skills
Regulatory Requirements
VSAM
CICS
Pricing
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