Technical Support Analyst

2 weeks ago


Singapur, Singapore TALENT TRADER GROUP PTE. LTD. Full time
Roles & Responsibilities

Job Scope:

  • Assist users with technical issues related to software applications
  • Analyze and troubleshoot software and application-related problems
  • Create and maintain support process documentation and knowledge base articles
  • Help with the installation, configuration, and updates of applications
  • Work with development teams to report bugs and relay user feedback
  • Provide training sessions to improve user understanding of software applications
  • Track application performance metrics and user satisfaction
  • Escalate complex issues to higher-level technical teams as needed
  • Regularly communicate with clients to address their needs and provide updates
  • Participate in testing new software versions or features prior to release

Requirements:

  • Degree in Electronics, Electrical Engineering, Industrial Engineering, or Mechatronics
  • Entry-level candidates are welcome; no prior experience required
  • Passion for automation with a creative and adaptive mindset
  • Strong communication skills to convey technical concepts effectively
  • Product training will be provided
  • Knowledge of PLC, Control/Automation, and IoT is advantageous
  • 1 to 2 years of experience preferred

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below to send in your resume to julie@talenttradersg.com


EA License No: 13C6305

Reg. No.: R1981808


For candidate who applied for the advertised position is deemed to have consented to us that we may collect, use or disclose your personal information for purpose in connection with the services provided by us.


Tell employers what skills you have

Adaptive
Troubleshooting
Hardware
Root Cause Analysis
Industrial Engineering
Information Technology
PLC
SQL
Windows
Communication Skills
ITIL
Java
Electrical Engineering
Electronics
Incident Management
Technical Support

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