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credit support associate

4 months ago

Singapore LUMENS Full time

Lumens Group is looking for a Credit Support Associate, you will be responsible for managing the collection of overdue debts owed to our organization. Your role will involve contacting debtors, negotiating payment plans, and ensuring timely resolution of outstanding balances.

Responsibilities

  • Contact debtors via phone, email, and mail to facilitate debt repayment.
  • Negotiate payment plans and settlements with debtors based on established guidelines.
  • Document all communication and payment agreements with debtors accurately.
  • Work closely with sales and finance teams to resolve credit issues and ensure timely payment.
  • Monitor accounts receivable aging reports and prioritize collections activities.
  • Work closely with internal teams to resolve payment discrepancies and escalate issues when necessary.
  • Data entry and liaison with respective customers or internal stakeholders
  • Carry out other administrative duties as required.

Requirements

  • Working Hours: Monday - Friday, 8am -5pm; Saturday/Sunday, 10am - 2pm
  • Must be able to commit a 5.5 Work Week
  • Excellent time management skills and ability to multi-task and prioritize work
  • Attention to detail and problem-solving skills, able to work under fast-pace environment
  • Excellent written and verbal communication skills
  • Proficient in MS Office