Technical Support Supervisor
2 weeks ago
Job Description:
- Supervise the Technical Support team to respond promptly to service and fault calls in accordance to SLA
- Plan and organise the servicing and maintenance of the Division's products on-site to ensure satisfactory performance of the company's products and its timely execution in accordance to SLA
- Plan the work schedule of the Technical Support team
- Advise end-users and customer of potential problems and follow up on them
- Interact with end-users and customers to understand the problems they face in using the company's products and feedback to the Technical Support team and/or supplier for resolution
- Ensure proper inventory control and timely procurement of equipment spares
- Assist in the proper installation, testing and commissioning, and smooth operation of the Division's product at customer's site
Other Details:
- Contract role
- Completion Bonus
- East region
- Monday to Friday (8:30am - 6pm)
- OT payable
Apply Today
Interested Candidates, Please send your Detailed Resume stating Past Employments, Including Reasons of Leaving, Current / Last Drawn and Expected Salary to:
WE REGRET TO INFORM THAT ONLY SHORTLISTED CANDIDATES WILL BE NOTIFIED
EA Personnel Name: Bernard EA Personnel No: R EA License No: 95C2823
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