Front Desk Guest Relations Executive

1 month ago


Singapore AM RECRUITMENT PTE. LTD. Full time

Our Client is a luxurious and well-established hotel located in the heart of Singapore's vibrant Orchard Road shopping district. Renowned for its exceptional hospitality, this five-star hotel offers a blend of modern comfort and timeless elegance.

Key Responsibilities:

  1. Guest Reception:
    • Warmly welcome guests upon arrival and ensure a smooth check-in process.
    • Provide information about hotel amenities, services, and local attractions.
  2. Guest Assistance:
    • Handle guest inquiries, requests, and concerns promptly and professionally.
    • Assist guests in making reservations, booking tours, or coordinating special requests.
  3. Administrative Tasks:
    • Manage check-ins and check-outs efficiently, ensuring accuracy in guest information.
    • Handle payment transactions and maintain accurate records of guest accounts.
    • Coordinate with housekeeping and maintenance for guest room readiness.
  4. Communication:
    • Answer phone calls and respond to emails, providing information and assistance as needed.
    • Effectively communicate with other hotel departments to ensure guest satisfaction.
  5. Problem Resolution:
    • Address and resolve guest issues or complaints, escalating when necessary.
    • Anticipate and proactively address potential challenges to enhance guest experience.

Preferred Qualifications and Skills

  1. Proven experience in a front desk or guest relations role within the hospitality industry.
  2. Excellent communication, interpersonal, and customer service skills.
  3. Familiarity with hotel reservation systems and office software.
  4. Flexibility to work in shifts, including weekends and holidays.

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to AM Recruitment Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Registration No: R Kelly Lim Kai Li )

EA Licence No: 23C1821 (AM Recruitment Pte Ltd)



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