Director, People Partnering APAC

4 weeks ago

Singapore Zendesk Full time

By clicking "Apply Now," I understand and agree that Zendesk and its affiliates will collect and process my information in accordance with Zendesk's Candidate Privacy Notice.


Job Description

Director People Partner APAC

Zendesk is searching for a dynamic Director of People Partners APAC to lead our complex and growing region which spans 8 countries including two of our rapidly expanding Smart Global Footprint locations; India and Philippines. In essence, the role of the HR Director for APAC entails thinking globally but also understanding the unique regional nuances, leveraging their HR expertise to contribute effectively to the company's global strategy and operations.

Who might you be? You thrive in the world of HR (the good, the interesting, the new) and the excitement that it brings. You are an experienced and progressive business partner with a strong consultative style and proven HR leadership experience across multiple countries in APAC. You have demonstrable experience of end to end project ownership and strong execution in a highly dynamic and matrixed environment.

You excel in a fast-paced and ever-changing environment and can readily adapt to any situation; from being in an operational mindset one minute to transitioning to high level strategic thought leadership the next. You aren't above doing the little things, but you're ready to tackle the big jobs too. You live for jam-packed days, but always have time to support a team member.

This role reports to the Snr Director HR (EMEA & APAC) and Global Employee Relations based in Ireland.

Primary Responsibilities
  • Act as a trusted advisor and partner to senior leadership within the region and facilitate executive level and global discussions and outcomes.
  • Partner with HR colleagues to innovate, enhance and drive the effectiveness of enterprise wide People and Places programs within APAC
  • Build alignment with functional teams to assist regional leadership in adapting to processes and procedures
  • Represent the leadership voice of the People and Places organization across all of APAC at Zendesk. Bring the teams together as one cohesive and supportive People and Places team
  • Partner with colleagues outside of HR (e.g. Legal, Finance) to ensure alignment and teamwork in achieving HR and their functional objectives.
  • Work hand in hand with our HR COEs to advise and guide your peers who own these to ensure they are appropriate for the region
  • Lead change initiatives that will continue to evolve the work of the People and Places team locally
  • Travel to other APAC locations will be required from time to time.
Requirements

To be successful in this role, it is essential you have experience in all of the following...

  • A proven track record of success, working as a true business partner at a Director level or senior manager level
  • Ideally you will have operated in a Head of HR role within a smaller organization with a regional remit
  • Ability to influence, partner and coach across a matrixed environment.
  • Ability to think globally and look across various functions as it relates to change management and organizational evolution
  • Competent in advising on issues that have legal and people implications across region
  • Ability to solve complex problems across the region
  • Inventive and able to independently handle a high degree of change and ambiguity
  • Outstanding project management, presentation and communication skills.
  • A strong leader and developer of talent.
  • Previous experience in a multinational US headquartered organization through a period of transition and growing regional hubs would be an advantage but not a requirement.

What's the team like?

  • The team is distributed across APAC and EMEA and works across multiple time zones and works with stakeholders across the business.
  • This role will lead the APAC People Partner team based in Singapore and Manila.
  • And finally, it's a team full of good humans who pride themselves on their work and their team ethos.

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

About Zendesk - Champions of Customer Service

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.

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