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Payment Operations Intern
4 months ago
Key Responsibilities:
- Work closely and provide assistance to the Digital Payments Business Development team
- Assist in onboarding merchants with various payment methods
- Ensure the timely and successful delivery of our service according to the merchants' requirements
- Troubleshoot and resolve merchant issues by liaising with the internal team
- Assist in data entry, maintenance, and analysis of operational data, ensuring data accuracy and integrity for reporting purposes
- Engage in collaborative partnerships with diverse payment partners to facilitate the onboarding process
- Assist in the creation and maintenance of operational documentation, including standard operating procedures (SOPs) and process manuals
- Assist in payment deployments to merchants if required
- Assist in other ad-hoc duties assigned
Requirements:
- Ability to converse well in English and Chinese to liaise with English and Chinese-speaking merchants
- Strong logical thinking and organization skills
- Strong communication and relationship-building skills
- Resourceful and independent with good problem-solving skills
- Ability to multi-task and work effectively and efficiently in a fast-paced environment independently with minimum supervision
- Proficient in Microsoft Office Suite (Excel, Word and PowerPoint)
Polytechnic and ITE students are welcomed to apply.