E-learning Platforms Specialist APAC

4 weeks ago

Singapore Restaurant Brands Full time

About Restaurant Brands International:

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS, BURGER KING, POPEYES, and FIREHOUSE SUBS. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

This is a full-time and fully remote job opportunity. The employment contract will be provided be a third party company.

Job overview:

Joining us is one of those lifetime decisions where you embark on a company that is full of energy, dynamism, and opportunities for growth

We are re looking for a Training Platform and Operations Specialist APAC based in the APAC region in order to work on multiple digital and non-digital projects for the scope of the APAC Region.

This position is part of the International Training Team that is based in Switzerland and has counterparts in Latin America and EMEA.

Structure & Location:

  • This position sits within the International Ops structure, which is responsible for strategic Ops projects for all RBI brands across APAC
  • This position is based remotely in APAC.

Responsibilities:

  • Manage four main digital platforms (LMS and three Operations platforms) for the APAC region.
  • The Digital Platform Scope will include routine user management, creating New Country Entries, being the 2nd technical support level for regional users, and some other needs within the digital scope.
  • It is expected to participate on some occasions in the ongoing enhancement needs of the platforms in collaboration with IT and the international training team.
  • Build strong relationships with the franchisee of the 4 brands to ensure smooth support to their users.
  • Work on several training projects in coordination with the international training team.
  • Collect feedback regularly to evaluate, improve, and fix any issues within the training content and the digital platforms.
  • Continuously learn about the digital platforms, the training processes, and the overall operations system of the company.
  • Reporting creation and distribution for RBI and Franchisees.
  • The role will have a good chance to evolve in scope so a great career growth opportunity for the right candidate.
  • Communicate and update Franchises on training related projects.

Qualifications:

  • A Bachelor's degree or above
  • Strong experience level in Learning Management systems (LMS) and Digital Platforms
  • Fluent in English. Knowledge of Mandarin or Korean is a major plus.
  • Excellent communication and organizational skills
  • Experience in training/coaching content development
  • 2-4 years of training/coaching experience
  • Strong Microsoft Skills (Particularly Excel & PowerPoint is a must)
  • Experience working in an international role is preferable
  • Experience working in a QSR restaurant is preferable

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.

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