control centre controller

1 month ago


Singapore CBM PTE. LTD. Full time

Job Description

  • Providing customer service and support by assisting callers with queries, feedback, and requests.
  • Understanding provided information and advising callers on appropriate actions following established Standard Operating Procedures (SOP).
  • Identifies and executes appropriate solutions to address customer queries, feedback and requests.
  • Coordinates and activates the relevant parties to ensure callers are assisted to meet the expected services standards.
  • Record the nature of calls, activations and assistances rendered in the Daily Occurrence/clients' system.
  • Abide by safety and/or security standards in the workplace according to organisational Workplace Safety and Health (WSH) practices
  • Any other ad-hoc assignments assigned by the Management.

Job Requirement

  • Minimum GCE 'O' Levels or equivalent qualification.
  • Preferably 1 year of experience in customer service or Control Centre roles.
  • Candidates with a Class 3 driving license are preferred for the enforcement project, which involves operating company vehicles.
  • Strong customer service and communication skills.


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