control centre controller
1 month ago
Job Description
- Providing customer service and support by assisting callers with queries, feedback, and requests.
- Understanding provided information and advising callers on appropriate actions following established Standard Operating Procedures (SOP).
- Identifies and executes appropriate solutions to address customer queries, feedback and requests.
- Coordinates and activates the relevant parties to ensure callers are assisted to meet the expected services standards.
- Record the nature of calls, activations and assistances rendered in the Daily Occurrence/clients' system.
- Abide by safety and/or security standards in the workplace according to organisational Workplace Safety and Health (WSH) practices
- Any other ad-hoc assignments assigned by the Management.
Job Requirement
- Minimum GCE 'O' Levels or equivalent qualification.
- Preferably 1 year of experience in customer service or Control Centre roles.
- Candidates with a Class 3 driving license are preferred for the enforcement project, which involves operating company vehicles.
- Strong customer service and communication skills.
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